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i was talking about first witdrawl like this: We have received notice of your withdrawal request. However, there may be an additional delay of up to 7 business days to process your transaction. All first withdrawals require additional checks due to internal and external regulations.
 
- 10/30/2012 Retrait Par transfert bancaire Complétée
- 10/30/2012 Retrait Par transfert bancaire Complétée

Thanks ! Problem solved, finally received transfer.
21 days, I hope it will be faster for the next ^.^
 
vennom23 said:
i was talking about first witdrawl like this: We have received notice of your withdrawal request. However, there may be an additional delay of up to 7 business days to process your transaction. All first withdrawals require additional checks due to internal and external regulations.
Click to expand...

oh that email, yes I had received it.
 
stana said:
Payze please help me with my Transaction code.I forget my code and when I put my date of dirth the are not found me.Thanks
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Hi Stana,

Are you still having issues resetting your transaction Pin? Get in touch with our advisors, shoot them an email, they'll have to authenticate you before being able to reset your Pin.

https://helpdesk.payza.com/index.php?/Tickets/Submit

Kind regards,
Tarik

---------- Post added at 12:03 PM ---------- Previous post was at 11:53 AM ----------
stana said:
Hello Payza Advisor,plese solve my problem.I send a few e-mail.My last support ticket is
WNR-127-54554

THANKS
Click to expand...

Hey Stana,

How are you, send our support that piece of ID, it looks like the attachment didn't make it through.

Regards,
Tarik

---------- Post added at 12:13 PM ---------- Previous post was at 12:03 PM ----------

We are aiming to get back to tickets quicker than ever, thanks for noticing :)

I had the account taken care of for you, you'll notice next time you log in.

Take care,
Tarik

sathishkumar said:
hello Payza_Advisor

i wan't to downgrade my account from Personal Pro to Personal Starter so i submitted ticket today and got my response within few hrs itself and i am so happy to get a fast reply from you :)

but i when i downgrade i get the following message

The account cannot be downgraded because it was previously changed

and my previous ticket id HOI-982-90858

just help me to downgrade my account

right now i have not submitted any ticket regarding this do i need to submit a new ticket

thanks for your support
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lolsobs said:
dear Payza_Advisor

my Account Status Temporary Hold with no reason ?

i don't kown why ,Ticket ID: GTT-307-97628

can you help me ?

thank you
Click to expand...

Hey Lolsobs,

I checked the ticket out, won't be much longer before you hear back from one of our team member. It looks as if an automated security feature may have picked up on something. Once everything checks out you'll regain access to your account.

Take care,
Tarik

---------- Post added at 01:41 PM ---------- Previous post was at 01:26 PM ----------
Sahil said:
Hey Payza_Advisor,
Can you please take a look at this ticket [#VDJ-645-57093]
I have been waiting since a week to get this issue resolved.
Thanks!
Click to expand...

Hey Sahil,

Our records show that your account is already verified. Can you send us a screen shot of your account status if it shows unverified on your end?

https://www.payza.com/support

Take care,
Tarik
 
nhatquang1 said:
Dear Payza_Advisor,
I don't know why my account has been restricted
My prepaid card is canceled , what happen with my account ?
And i already send to payza a ticket with this number : Ticket ID: EMY-401-23432
Please check for me, today i go to a ATM request money but it declined !!! Please tell me more information
Thank you so much
Click to expand...

Hello nhatquang1,

Thanks for the details, I'll arrange for some one to address your issue. You'll hear back and get a reply to your ticket EMY-401-23432.

Best wishes
Tarik

---------- Post added at 02:51 PM ---------- Previous post was at 01:56 PM ----------

Looks like it's good to go EnzoLouis!

EnzoLouis said:
Hello,
Got news ? :)
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vishmaria said:
Payza please chek for me... still peding
Date 10/18/2012 Reference Number 11BF1-577B1-44877 Transaction type Withdrawal
Date 10/25/2012 Reference Number 0AB1B-C031F-C9F45 Transaction type Withdrawal
Click to expand...

These both look good to me vishmaria, they might have cleared after you wrote your message yesterday.

Take care,
Tarik
 
vennom23 said:
my money stay pending since 10/20/2012 reference number 109E1-31601-D3FF1 Transaction type Withdrawal when is ready ?
Click to expand...

Hi Vennom23,

I apologize about the delay, I put in an email to have your transaction reviewed. You should see the status of the transaction change shortly.

Regards,
Tarik
 
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