but what emails and what are they related to can you say more clearly
What's the problem in the first place? did you get limited? is your paypal account legit? is it verified?
What's your country? maybe that's how the system works for your country, it's same with me which is why I don't use paypal.
Anyways, you can call them and ask them the same things you told me in that reply. If your English is not so good, try asking them for an agent that speaks your own language.