The Official Payza Support Thread
- Thread starter Payza_Advisor
- Start date
- Status
Alertpay Prepaid Card Default PIN after 'Reset PIN'?
I have accidentally chosen the 'Reset PIN' function at my payza account's Alertpay Prepaid Card session, and it reset my PIN straightly without my confirmation.
Now the problem is I don't know which is my 'default PIN' number?
Do you know where to get the default PIN number?
I have tried to withdraw at ATM with guessing the default PIN is last 4 digits of the card number, but it was proved to be wrong!
I have created a ticket regarding this a week ago, but still no reply!
My ticket number: #CHR-609-94352
I have accidentally chosen the 'Reset PIN' function at my payza account's Alertpay Prepaid Card session, and it reset my PIN straightly without my confirmation.
Now the problem is I don't know which is my 'default PIN' number?
Do you know where to get the default PIN number?
I have tried to withdraw at ATM with guessing the default PIN is last 4 digits of the card number, but it was proved to be wrong!
I have created a ticket regarding this a week ago, but still no reply!
My ticket number: #CHR-609-94352
Uzair Umer
Active Member
donate now button will not support in my account i created on but its say
please help me payza ok....
Payza_Advisor
Active Member
Hello FatFighter,
Although we don't support file hosting sites, we do however accept affiliate payouts. I will be sure to update members of Wjunction if this changes.
Kind regards,
Marco
---------- Post added at 02:05 PM ---------- Previous post was at 02:02 PM ----------
Hello Praveer,
After a while, accounts must get verified. If you are pending verification you can use our credit card validation process or submit documents. Let me know if you need details concerning what documents we accept.
kind regards,
Marco
---------- Post added at 02:08 PM ---------- Previous post was at 02:05 PM ----------
Hello Insan,
For now verified members will benifit from being able to deposit funds from a Visa or MasterCard directly to their Payza E-wallet. As for the AlertPay Pre Paid Card, once preregistered, your account will eventually display the order banner.
Kind regards,
Marco
---------- Post added at 02:12 PM ---------- Previous post was at 02:08 PM ----------
Hi bhanuprasad1981,
This depends on the fee structure associated to your business category. PM me an old transaction reference number so that I can get someone to check out your fee structure.
Kind regards,
Marco
---------- Post added at 02:14 PM ---------- Previous post was at 02:12 PM ----------
Hi Ar!yaN,
I have not heard of any near future plans of getting credit card withdrawals up. If I hear of anything I will be sure to update members of Wjunction.
Kind regards,
Marco
Dear Marco,
As you may/may not know, Payza isn't registered company and also doesn't authorized by FSA under EMR2011. Reminding all members of wJunction to stay away from Payza until they get government authorization for the issuing of electronic money.
Thanks,
Kind regards
As you may/may not know, Payza isn't registered company and also doesn't authorized by FSA under EMR2011. Reminding all members of wJunction to stay away from Payza until they get government authorization for the issuing of electronic money.
Thanks,
Kind regards
Payza_Advisor
Active Member
Hello Inscrutable,
If too much time has elapsed, the card will get shipped back to us. We will then contact you via e-mail to confirm all shipping details before we re-ship the card.
Kind regards,
Marco
---------- Post added at 02:21 PM ---------- Previous post was at 02:15 PM ----------
Hello RT,
We share the desire for optimized withdrawal times and are always working towards shortening time frames. As of now, I have not heard of any near future plans of adding an express withdrawal method.
Thanks for your thoughts and suggestions. I will be sure to mention them to our management.
Kind regards,
Marco
Payza_Advisor
Active Member
Hello Akibaba,
You will be able to reset it by following these instructions:
1. Login to your Payza account and click on "Main Menu"
2. Under the "Manage My Money" header click on "My Prepaid Card"
3. Click on "Manage Card"
4. Select "Change PIN" from the 'Manage Card' drop-down menu
5. Enter in the first 12 digits of your AlertPay Prepaid Card (the last 4 digits will
automatically populate).
6. Choose a new PIN by entering the same number in twice in the appropriate fields.
7. Click on "Change PIN".
Remember there will be a charge of either $1.00 USD or $1.00 CAD in order to reset your PIN.
Kind regards,
Marco
---------- Post added at 02:32 PM ---------- Previous post was at 02:28 PM ----------
Hello Uzair,
Have you submitted your website for review? Doing so will allow you to utilize buy now and subscriptions/donation buttons.
https://helpdesk.payza.com/index.php?/Knowledgebase/List/Index/54/my-business
Kind regards,
Marco
Payza_Advisor
Active Member
Hello Rocker,
Thanks for having submitted your ticket. One of our Advisors will get back to you concerning your issue.
Kind regards,
Marco
Hello Payza_Advisor,
my problem with bankwire is from 04 April 2012,
all of your team cannot fix my problem and
get back my money in my payza account?
I think two months is too much time for that or i'm wrong?
My last tickets it's Ticket ID: SUR-187-79067
My bank get back money to your bank in 16 May,
and i have the document from my bank in last ticket.
So, i really cannot understand this postponement...:facepalm:
my problem with bankwire is from 04 April 2012,
all of your team cannot fix my problem and
get back my money in my payza account?
I think two months is too much time for that or i'm wrong?
My last tickets it's Ticket ID: SUR-187-79067
My bank get back money to your bank in 16 May,
and i have the document from my bank in last ticket.
So, i really cannot understand this postponement...:facepalm:
Hello Payza_Advisor,
Do we have any chances of getting Visa prepaid cards for Indian Users
Do we have any chances of getting Visa prepaid cards for Indian Users
Payment wiht unverified credit card
I set up a perosonal Payza account yesterday to make a small payment ($160) in US$. I couldn't make the payment because every time I tried to use a credit card it simply took me to the verify details page, I thought Payza allowed payments to its merchants without verification. Can someone explain if I have it wrong do you have to verify before you can pay someone?
I set up a perosonal Payza account yesterday to make a small payment ($160) in US$. I couldn't make the payment because every time I tried to use a credit card it simply took me to the verify details page, I thought Payza allowed payments to its merchants without verification. Can someone explain if I have it wrong do you have to verify before you can pay someone?
Payza, please check my account : mrgabkwong@hotmail.com
Inside, there is a transaction which I DID NOT autorized, its a payment sent to federick@bigbooster.com for 20$. He even changed my account email to dw something yahoo.com. I considered that as an action of a thief/hacker, I want to start a dispute, I want my account and money back. Please temporary freeze the money in federick@bigbooster.com until further notice. Legal Action WILL BE TAKEN.
Inside, there is a transaction which I DID NOT autorized, its a payment sent to federick@bigbooster.com for 20$. He even changed my account email to dw something yahoo.com. I considered that as an action of a thief/hacker, I want to start a dispute, I want my account and money back. Please temporary freeze the money in federick@bigbooster.com until further notice. Legal Action WILL BE TAKEN.
seems like a payza support wont give me a straight answer so i'll ask here: why can't i file a dispute on transactions older than 60 days if there's clearly displayed on your website "Transactions may be refunded within 90 days of the original payment date. You will not be charged any refund fees." ?
Payza_Advisor
Active Member
Hello Netmarman,
You should be able to deposit funds from your credit card into your Payza E-wallet. Try the transaction again after having deposited funds from your credit card to your balance.
Kind regards,
Marco
---------- Post added at 01:58 PM ---------- Previous post was at 01:51 PM ----------
Hello gabkwong,
If you believe your account has been hacked submit a ticket to our Account Security. Additionally you will be able to dispute the transaction directly with the merchant, we suggest you do this after you try contacting them asking for a refund.
https://helpdesk.payza.com/index.php?/Tickets/Submit
Kind regards,
Marco
---------- Post added at 02:03 PM ---------- Previous post was at 01:58 PM ----------
Hello protocoldroid,
You will have 60 days to dispute a transaction. A merchant however will have 90 days to refund a transaction.
Kind regards,
Marco
---------- Post added at 02:06 PM ---------- Previous post was at 02:03 PM ----------
Hey Praveer,
We will accept the following documents submitted as a support ticket for verification purpose.
• Proof of address, such as a bank statement, credit card statement, phone bill or utility bill. The name and address must match with the information listed in your Payza account. Please ensure that the statement date is visible and that it is dated within the last 3 months.
• A government issued photo identification document, such as a passport, driver’s license, country/state ID. This identification must be valid and cannot be expired. Please ensure that your date of birth is visible. Please feel free to hide or blank out any irrelevant information such as your driver's license number or account balances.
https://helpdesk.payza.com/index.php?/Tickets/Submit
Hope this helps!
Marco
- Status