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Hey Seven7, I apologize for these delays, it's being investigated. You'll hear back as soon as things are sorted out. Regards, Tarik ---------- Post added at 04:42 PM ---------- Previous post was at 04:25 PM ---------- Hey Vennom23, I apologize for the wait, it's just been reported to get...

No worries, thanks for getting back to our banking operations. They've started the communication process with our banking partners to trace the returned transaction. I'll keep an eye out for you and get my colleague to get back to you as soon as we hear news on the trace. Take care, Tarik

Hey xTreme, right now, I've not got anymore info since the last time. When this comes around, you will be notified!

Hi Vennom23, I apologize about the delay, I put in an email to have your transaction reviewed. You should see the status of the transaction change shortly. Regards, Tarik

These both look good to me vishmaria, they might have cleared after you wrote your message yesterday. Take care, Tarik

Hello nhatquang1, Thanks for the details, I'll arrange for some one to address your issue. You'll hear back and get a reply to your ticket EMY-401-23432. Best wishes Tarik ---------- Post added at 02:51 PM ---------- Previous post was at 01:56 PM ---------- Looks like it's good to go EnzoLouis!

Hey Lolsobs, I checked the ticket out, won't be much longer before you hear back from one of our team member. It looks as if an automated security feature may have picked up on something. Once everything checks out you'll regain access to your account. Take care, Tarik ---------- Post added...

Hi Stana, Are you still having issues resetting your transaction Pin? Get in touch with our advisors, shoot them an email, they'll have to authenticate you before being able to reset your Pin. https://helpdesk.payza.com/index.php?/Tickets/Submit Kind regards, Tarik ---------- Post added at...

I apologize about the wait, thanks for the reference number. I had it reported for review, you'll see the status change once it's checked out. Thanks Tarik

Hi Syron254, It's a legitimate question, we are working on it but have other projects to prioritize. In terms of percentage Mastercard only brings us a small percentage of credit card revenue. We'll let you know when it becomes an available option. Thanks for the questions Tarik ----------...

Hi nsld, Hmmm, are you not able to get to the website at all or are you having trouble signing up. We do in fact support Bosnia, do you have a proxy enabled? Let me know Thanks Tarik

Get back to our team, looks like they sent you an email yesterday! ---------- Post added at 03:35 PM ---------- Previous post was at 03:00 PM ---------- Hi EnzoLouis, I apologize about the delays, I forwarded the two transaction reference number to get reviewed. We are a little bit delayed...

Thanks thesnake, I escalated this with our banking team, I believe they are going to contact our bank and get back once they have an answer. Kind regards, Tarik ---------- Post added at 02:53 PM ---------- Previous post was at 02:51 PM ---------- Hey Coco24, AdLOW is correct. Payments...

This is a good question, it depends on the circumstance. Most of the time you will be able to contact the account security team 180 days after the day of the suspension. They will be able to reassess the funds in questions after this time period. Best thing to do is find out if this applies to...

Hey Royal prince, Has any one gotten in touch with you concerning the state of your account. Send us a ticket, if you wish, I can have a look into it with our support, this will provide you with some insight as to what the best thing to do is. Take care, Tarik

Give me a second, I'll get back to you I'm looking into this right now. Ttul Tarik ---------- Post added at 01:39 PM ---------- Previous post was at 01:25 PM ---------- Ok, so at this point you can either move forward with your current account by submitting the documents requested from our...

--------------------- Thanks for writing to me, I think I understand the issue, I may have come across this before. The last time I had encountered this issue, it was a local policy that didn't allow for the sender to be the receiver. This changes from country to country, but just to be sure...

No news on that to date.... I'll let you know xTreme

Hey Goldensparrow Thanks for sending us your verification documents :) Looks like they got reviewed and approved the very same day you submitted them. The account is good to go :) Let us know if you need anything else! Take care, Tarik ---------- Post added at 12:22 PM ---------- Previous...

Hi Shaunn, Hmmm, usually reversals happen because somewhere down the line fraudulent funds got mixed up. Most of the time the sender is not at fault and is unaware that they have come into the possession of fraudulent funds. Our policy is to return these funds back to their origin. I'm not...