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PayPal limited my account for no reason, now I can't send money or withdraw!

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JeremyIrvine

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2012
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So today I just logged into my email and receive this from PayPal:
PayPal is constantly working to ensure security by regularly screening the accounts in our system. We recently reviewed your account, and we need more information to help us provide you with a secure service. Until we can collect this information, your access to sensitive account features will be limited. We would like to restore your access as soon as possible, and we apologise for the inconvenience.
Why do I need to provide additional information about my account?
19 Jan 2012: We've noticed some changes to your usual selling activities and will need some more information about your recent sales.
(Your case ID for this reason is PP-001-632-164-145.)
How can I get my account access restored?

It's usually pretty easy to take care of things like this. Most of the time, we just need a little more information about your account or latest transactions.
To help us with this and to find out what you can and can't do with your account until the issue is resolved, go to the Resolution Centre.
We'll review the information you provide and email you if we need more details or when your account is back to normal.
Once you have completed all the checklist items, your case will be reviewed by one of our Account Specialists. We will send you an email with the outcome of the review.
Click to expand...

And then they come up with this bunch of crap:
Begin a limitation reviewDate LimitedRequired ResponseStatusAction19 Jan 2012Provide InvoicesPlease confirm that you own the merchandise you're selling. Helpful documents include copies of sales receipts, itemised lists of goods sold and original bills of sale. Invoices must show date of purchase, name of wholesaler or supplier, a description of the items sold, quantity of items purchased and the amount you paid for the merchandise. We will handle your information in accordance with our privacy policy.Waiting for your responseResolve19 Jan 2012Supplier Contact InfoPlease provide your supplier's phone number and address to confirm the origin of the goods that you're selling. We will handle your information in accordance with our privacy policy.Waiting for your responseResolve19 Jan 2012Proof of posting/delivery of items to buyerPlease confirm that the merchandise was sent. You can provide online tracking information or a receipt issued by the postage company that shows the full name and address of the recipient.Waiting for your responseResolve19 Jan 2012Proof of posting/delivery of items to buyerPlease confirm that the merchandise was sent. You can provide online tracking information or a receipt issued by the postage company that shows the full name and address of the recipient.Waiting for your responseResolve19 Jan 2012Proof of posting/delivery of items to buyerPlease confirm that the merchandise was sent. You can provide online tracking information or a receipt issued by the postage company that shows the full name and address of the recipient.Waiting for your responseResolve19 Jan 2012Proof of posting/delivery of items to buyerPlease confirm that the merchandise was sent. You can provide online tracking information or a receipt issued by the postage company that shows the full name and address of the recipient.Waiting for your responseResolve19 Jan 2012Proof of posting/delivery of items to buyerPlease confirm that the merchandise was sent. You can provide online tracking information or a receipt issued by the postage company that shows the full name and address of the recipient.Waiting for your responseResolve19 Jan 2012Fax information about your businessPlease send us screenshots or itemised lists of products you sell and countries you sell to.Waiting for your responseResolve19 Jan 2012Provide more information about paymentsWe need information on certain payments sent or received from your account.Waiting for your responseResolve
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I have not had a single customer chargebacked at me before so I don't understand why is my account being limited for no reason. I can still receive money but I can't send or withdraw.


My account is unverified by the way so if I do actually get it verified, will this remove my limitation or do I still have to submit all those info? Another thing is, how can I submit all those info when as you all know, I'm selling facebook likes which is intangible goods. How do I fax or upload info to them? Any advice on this will be greatly appreciated.
 
25 comments
First of all paypal is is fucking scam, they lock you into high transaction rates and screw you over like this.

Now, they will have to give you your money, simply put because it's not theirs; after an allotted amount of time passes by they will unlock the option for you to make a final withdrawal to your bank account, or you can ask them to mail you a cheque.

If you believe you have done nothing wrong, you probably are right, all it takes is one pissed off customer to file a complaint about something ( chargeback or not ) and they can lock your account up like it's Fort Knox.

I suggest you should start flipping the bill for a proper payment gateway alternative to paypal, this will help protect your business interest and money.

Always keep in mind paypal is a fucking scam. ;)

I hope you are successful getting your money back mate.
 
this is same with me i has been proof all document and my resolution center the are not problem again all has been fixed but my paypal still limit, i think their closed my account
 
Okay I just rang up PayPal yesterday night and the situation got even worse. The reason they said they limited my account was because they found out I had multiple accounts and in their TOS, one user is only allowed to have 2 PayPals, one Personal and one Premier. Now I'm just puzzled because I only have one PayPal account and I told them that it could have been my siblings who registered another account with our address. Then they told me that they found out one account with the name starting with the letter "r" and ending with live.com (I kept asking them for the exact login of that account but they keep telling me they can't disclose and those crap), has a negative balance of -$1000+. And they said if I wanna remove my limitation on my current PayPal, I'd have to top up the $1000+ on that other account. So naturally, I was really furious and pissed off. I raised my voice at the PayPal staff over the phone and kept telling her I have no idea whose account that belongs to. Then she told me it could have been my brother and sister and I'd have to tell them that myself. I'm seriously pissed off right now, PayPal is bringing these 2 matters together when it's not even related.

So when I logged into PayPal this morning I got this message:
We recently noticed an issue with your account. To see what you can and can't do while your account is limited, go to the Resolution Centre.
Why do I need to provide additional information about my account?
19 Jan 2012: We've noticed some changes to your usual selling activities and will need some more information about your recent sales.
(Your case ID for this reason is PP-001-632-164-145.)
This limitation cannot be appealed against.
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Now it's even worse because I can't even receive or withdraw money at all. I cannot even upload documents or send info to PayPal to remove my limitation Please tell me what I should do. Now I am really regretting I made that stupid phone call. I did ask my siblings about this but they denied. So it's not even fair to me, presuming someone registered a PayPal account with my address and he/she got that account negative so now I have to be responsible for that?

I'm really having loss of sleep over this now because with my current account, I have a lot of money being held and they were all my hard earned money.

Belowthebelt: I totally agreed with what you said. PayPal is seriously a scam. Do you know how I can solve this now?

ceekeigh: You worked with PayPal before so I guess you know the ins and outs of PayPal very well. Do you have any idea how I can solve this? I just wanna get my money out, so my money will forever be held now?
 
I had this too before some time,
when they write "This limitation cannot be appealed against." you cannot do anything :(
After 6 months they will release your funds and you can withdrawal them.

sorry mate
 
JeremyIrvine said:
Belowthebelt: I totally agreed with what you said. PayPal is seriously a scam. Do you know how I can solve this now?
Click to expand...

Paypal will release your money after a predetermined amount of time, now I am not sure how long this time is; I seen another member here mention something along the lines of 6 months, after this time passes you can request they pay you out by cheque or direct deposit; paypal cannot keep that money because they cannot unequivocally prove you owe the previous -1000$ balance they are talking about.

I am sorry you had to find out the same way I did, paypal fucked me over for a bunch of cash as well, roughly 1500 bucks; however I got the money back after a few months and a bunch of stress and phone calls.

Depending on what country you live in if you choose to call up a lawyer to make some phone calls on your behalf; paypal will try to tell you, in the TOS you agreed to you cannot bring a lawsuit against paypal in a country other than the USA and a certain state... this is bullshit in Canada as an example, paypal has to be a registered business in Canada and I was able to have a lawyer call them and arrange a court date in Canada, to which they did not show up and I received a judgment against them & my money back.

Paypal will try to throw a bunch of bullshit at you to scare you away, keep in mind they have a bunch of monkeys that are trained to just fire back pre-typed documents to you, these so called customer service people do not make any decisions, their computer software makes all the decisions for them.

I hope you have luck and don't have to wait 6 months mate ;)
 
Okay so I just logged into my email and this is what I received:
Dear Irvine Jeremy,

For the safety and security of the PayPal network, we often review
accounts for potential risks. After reviewing your account, we have
decided to close it because of security issues.

We are making every effort to minimise any disruption to your business.

If your PayPal account balance is zero, and you have no unresolved buyer
complaints or chargebacks, your account will remain limited.

-----------------------------------
Disbursement options
-----------------------------------

Option 1. If you owe refunds to any of your buyers, you can use the money
in your PayPal account to refund them.

To refund your buyers:
1. Log in to your PayPal account
2. Click "Contact Us" at the bottom of any page.
3. Click "Contact Customer Service."
4. Under "Choose a Topic," select "Sending/Receiving Money."
5. Under "Choose a Subtopic," select "Refund/Cancel a Payment."
6. Click "Continue" and follow the instructions to refund payments.

Option 2. Money in your PayPal account will be held for 180 days. After 180
days, we'll email you information on how to receive your funds.

We regret any inconvenience this may cause.

Thanks,

PayPal
Click to expand...
Dear Irvine Jeremy,

We routinely review account activity in the PayPal system. When we reviewed
your account, we noticed that your activity violates some of the agreements
you have with us.

Because of this, we’ve limited your accounts and can no longer offer our
services to you. You’ll still be able to log in to view your transaction
history, but you won’t be able to send or receive payment.

What’s the problem?

You're only allowed to have one personal and one business account. In
addition, we noticed one or more of the following problems:

1. You provided information that we believe was false, inaccurate or
misleading; or

2. You sent or received money that was potentially related to fraudulent
activity; or

3. You have more than one account with a negative balance; or

4. You are in violation of the User Agreement, the Commercial Entity
Agreement, the Acceptable Use Policy or another agreement you have with
PayPal.


Our decision was based on terms outlined in these agreements.

What to do next?

As allowed under the User Agreement, we’ll hold the money in your account
for 180 days . We’ll use your balance to reimburse buyers who file claims,
chargebacks or any other reversals against you. Before we reimburse the
buyer, in most cases, you’ll have a chance to respond to the claim,
chargeback or reversal.

We’ll send you an email letting you know when you can withdraw money from
your accounts.

If you think that we permanently limited your accounts in error, you may
appeal this decision. Just click Contact Us at the bottom of any page of
PayPal.

When you contact us, we may need you to provide some information to process
your appeal, for example,
1. A copy of a valid photo ID that shows your name. Acceptable forms of a
photo ID are a driving licence, passport or any other government-issued
photo ID.
2. A copy of your recent utility bill that shows your name and address
exactly as they should appear on your PayPal account.
3. A copy of your business licence or your articles of incorporation.

Yours sincerely,
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And so I rang up PayPal and they told me that I'd have to wait for 6 months before they will decide what to do.
So I'm naturally pissed off as I have £8600 in my account.

So now the question is:
Will they allow me to withdraw my money after 6 months or will they use my money to top up the account "linked" account they claimed which belonged to me with negative $1000+

I did consider calling up a lawyer for this but wouldn't it seem daft since hiring a lawyer would be more expensive and going to court...etc?

I am actually so glad and relieved for you that you managed to get your money back, you have no idea how much I hope to get mine back too.
If you don't mind me asking, how did you actually go about this to get your money back?
Was it all down to your lawyer and court stuff etc?
So what happened to your PayPal eventually? Was the limitation removed?

So because of this whole issue, my business has to be stopped (I deliver facebook likes on a daily basis and those who know me here know that I am a trusted seller)
I have no idea how to carry on with this business now PayPal is like the accepted form of payment, don't even know what to do now. I still have so many pending orders waiting and I don't know where and how to receive the money.
PayPal has really screwed me big time over this time, I have never received a single chargeback nor have I ever scammed anyone yet I get this sh*t from them.

Say if I register a PayPal account right now in my friend's house using his address but with my name, will PayPal be able to detect it?
Because it's on different address, mobile number, phone number, ip address this time.

How would PayPal only find out? Please advise on this as I do need a PayPal to carry on with my business.

And also thank you so much for taking the time out to reply to me and help me with this, you have no idea how much I appreciate you for your help thank you so much.
 
JeremyIrvine said:
Okay so I just logged into my email and this is what I received:
And so I rang up PayPal and they told me that I'd have to wait for 6 months before they will decide what to do.
So I'm naturally pissed off as I have £8600 in my account.
I did consider calling up a lawyer for this but wouldn't it seem daft since hiring a lawyer would be more expensive and going to court...etc?
Click to expand...

They will actually have no decision to make, the money is not theirs to decide where it goes; it's your money, and they will have to give it back in the 180 days, this has been my experience; Paypal would have to prove you were the owner of the account that has a negative balance of $-1000, there is no chance of them doing that.

Also if you are dealing with the pound, I will assume you are somewhere in the U.K and there will be some kind of discrimination law that will prevent Paypal from holding your money without just cause & proof, if you are indeed from the U.K your legal system will be very similar to the one in Canada, you can take them to small claims court for a fee of around $150, this will cover the court costs and you can ask to have the court appoint you a lawyer, sometimes called Duty Council <--- this will be free, you will not have to pay for this kind of lawyer.


I am actually so glad and relieved for you that you managed to get your money back, you have no idea how much I hope to get mine back too.
If you don't mind me asking, how did you actually go about this to get your money back?
Was it all down to your lawyer and court stuff etc?
So what happened to your PayPal eventually? Was the limitation removed?
Click to expand...

Because it's compulsory for any company dealing with money coming and going from Canada to be registered as a financial institution; (again I assume you are in the U.K this rule should be similar), there was no way their TOS were legal in Canada; I could bring a suit against them in any province of the country, when I found this information out from Duty Council we filed a motion to have a date set to hear Paypal's evidence against me; Paypal neglected to show up for the court date, I received a judgement against a legally registered financial institution in Canada <--- Paypal and they were petitioned by the court to mail me a cheque, which I received via registered mail in 10 days.

My account was never released to me, it remains locked and I was asked never to use their service again, they sent me a letter forbidding me from ever accessing paypal.com again.....

So because of this whole issue, my business has to be stopped (I deliver facebook likes on a daily basis and those who know me here know that I am a trusted seller)
I have no idea how to carry on with this business now PayPal is like the accepted form of payment, don't even know what to do now. I still have so many pending orders waiting and I don't know where and how to receive the money.
PayPal has really screwed me big time over this time, I have never received a single chargeback nor have I ever scammed anyone yet I get this sh*t from them.
Click to expand...

What I suggest is you sign up for a real payment gateway that you pay to look out for your interests, there are a small number of them that will handle paypal transactions on your behalf, here is the web address to one of them http://www.2checkout.com/ using this payment gateway will allow you to still accept paypal from your customers, you will however need to build a storefront with a compatible store software program, this you will have to host from your own server.

Say if I register a PayPal account right now in my friend's house using his address but with my name, will PayPal be able to detect it?
Because it's on different address, mobile number, phone number, ip address this time.
Click to expand...

If you use a different computer with a different IP, different name you will be okay unless someone rats you out, this will then screw your mates IP and his/her attached paypal accounts might also get locked.

What I do suggest if you choose to forgo the payment gateway, is purchase some time on a secure proxy server and set up your new account for paypal though a secure proxy, use a different name and mobile number, if you want this account to be verified all you simply need to do is open another checking or savings account though your bank, add this new bank account to your new paypal account and you will become verified.


How would PayPal only find out? Please advise on this as I do need a PayPal to carry on with my business.
Click to expand...

Paypal will be keeping track of your IP range now to see if anything matches so much as your first name or last four digits of your phone number on new accounts, I strongly suggest you move your business to a payment gateway like the one I mentioned, this will solve the problem for you indefinitely.

And also thank you so much for taking the time out to reply to me and help me with this, you have no idea how much I appreciate you for your help thank you so much.
Click to expand...

You are very welcome, I hope you have success, I help you because I will have an everlasting hate for paypal :)) Good Luck!
 
Hey,
Paypal is clever then us .you can use your friend accounts for your payment processing system,but never log into your previous account with same ip address.paypal keeps trace of every new login from the suspicious account and if they found any new login with same ip,they may ban that account..

Secondly,i think you will get full amount after 6 month.Don't go for hiring any lawyer because at the time of signup only you agreed to paypal hidden terms & conditions .


Good Luck :)
 
Paypal checks payments send from one user to another ,either through personal payments or services or goods. Any activities done like that are actually fraudulent to eyes of Paypal no matter how old or how trustworthy your account is, because there is no proof why user is sending money to you.
 
try google checkout, they are pretty easy.

as for the money, yes you will get it back at some point, of course without interest. imagine 3% interest on 9000 quid, that some awesome amount! I never heard that anyone sued paypal for this though.

as for the second account, how will you verify it? you need to send documents etc. for lifting limits and then they probably get you.

what about opening an account with your brother/mothers/spouse name?
 
Your Account Access is Fully Restored


Thank you for taking the steps to restore your account access. Your patience and efforts increase security for our entire community of users.

PayPal takes the safety of your account, business and financial data as seriously as you do, and these ongoing checks of our system contribute to our high level of security.


i reply them with my ID with photo and bill with address and after a day , they unlock my account , i thank god for his blessing , as i need to use the account for ebay buying and not just filehost only:D




 
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