HI there, I was recently making some figures and I notice that my current payment setup is cutting way to much. Since I'm not in the US all my sales have the 3.9% + fixed fee on PayPal.
I must say that I use PayPal because is the most used payment service but I actually think that is pretty bad. I believe that anyone who have a business and use PayPal can told you a bad experience (not yet? just wait) with them, from chargebacks, "unauthorized" payments to problems to withdraw the money (only for non-us residents or countries where they only offer send a check).
Thing is that I've contacted Skrill and they have almost everything I need and in my operation the final cost will be just 9.5%, way less than the 15.5% that I've to pay with the PayPal and Payoneer combo.
My main concern is... This will affect my sales? I mean, I don't want to offer PayPal at all and not only for this high % but because the unauthorized or anti-fraud system is a joke and anyone can rip-off them, mostly of them I know that are scamming but paypal doesn't protect the digital goods at all (to be fair, no payment system does). I know that this is pretty bad but I'm seeing this every week, I see how large sites are not longer using PayPal for chargebacks and similar issues. I know that other payment methods have this same pitfalls but at least I won't pay 15.5% for that.
Do you think that taking into account the nature of my product (software license) people will really run away and get something that accepts PayPal? My customers are atleast people who can get a domain name and get a hosting account, they aren't newbies.
Hope you can share your thoughts.
I must say that I use PayPal because is the most used payment service but I actually think that is pretty bad. I believe that anyone who have a business and use PayPal can told you a bad experience (not yet? just wait) with them, from chargebacks, "unauthorized" payments to problems to withdraw the money (only for non-us residents or countries where they only offer send a check).
Thing is that I've contacted Skrill and they have almost everything I need and in my operation the final cost will be just 9.5%, way less than the 15.5% that I've to pay with the PayPal and Payoneer combo.
My main concern is... This will affect my sales? I mean, I don't want to offer PayPal at all and not only for this high % but because the unauthorized or anti-fraud system is a joke and anyone can rip-off them, mostly of them I know that are scamming but paypal doesn't protect the digital goods at all (to be fair, no payment system does). I know that this is pretty bad but I'm seeing this every week, I see how large sites are not longer using PayPal for chargebacks and similar issues. I know that other payment methods have this same pitfalls but at least I won't pay 15.5% for that.
Do you think that taking into account the nature of my product (software license) people will really run away and get something that accepts PayPal? My customers are atleast people who can get a domain name and get a hosting account, they aren't newbies.
Hope you can share your thoughts.