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avRo said:
Chris told Credit Card issue will solve within two months....
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Hi avRo,
You met Chris? Does that mean you were at the Basis Soft Expo? Let me know since I am excited to speak with people who came to our booth!

All the best,
Tanya

---------- Post added at 03:32 PM ---------- Previous post was at 03:08 PM ----------
BattleDuty said:
All details are matched exactly.. Please check ticket and reply to mail.. I don't use this site much.

I cannot wait anymore. I have dues to pay.. This is really shame and not helping at all.

Just move my funds and close my account.. I'm fed up with you people already.

Ticket ID: HUO-910801

It's OPEN for a month now and still NO SUPPORT :| Is this how you treat your account holders?

Regards
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Hi BattleDuty,

The comments above, namely "This is really shame and not helping at all. Just move my funds and close my account.. I'm fed up with you people already. Is this how you treat your account holders?", are they targeted at Tarik and I who offer our assistance to the members of this community?

If so then such statements are not conducive to helpful interactions. You have to help us help you. Without information, no answers can be provided. Being impolite with the AlertPay Team who possess the information you require will not resolve your account related issues.

Please remember that all members of this community, including the AlertPay employees, are human beings and deserve to be treated with respect.

---------- Post added at 03:38 PM ---------- Previous post was at 03:32 PM ----------
jinn said:
my support ticket is 339840 and waiting from 3 days not response
ok i make mistak when i creat my account but you want to eat my money by my mistak thats reducless, plz solve my problem
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Hi jinn,

Just wanted to let you know that we respond to questions asked online OR tickets within 48 business hours which is 2 business days. Business days are from Mondays to Fridays yet keep in mind that we fall under the Eastern Standard Time Zone (EST). This is the reason you had not received a response since when you wrote this post, it was not a business day.

Please note also that this 48 hour time frame is reset every time you update a ticket before it is replied to.


Thanks,
Tanya
 
jolly said:
five days still my site not approve
Ticket ID: OLF-267745
thanks
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Hello Jolly,

Our Merchant Risk team has concluded the website review process. The review status has now changed from pending to completed.

Best regards,
Tarik

---------- Post added at 03:58 PM ---------- Previous post was at 03:45 PM ----------
forhad725 said:
alert pay really suck
they even did not reply my ticket
i create ticket 7 days ago no reply
Suck
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Hello Forhad725,

Have you sent multiple tickets concerning the same issue? If so this would push you back down to the bottom of the priority list. Can I be provided with your support ticket ID so that I can look into the matter cor you?

Thanks in advance,
Tarik
 
Pleas help, afther i send a copy of my passport , personal id and phone bill, alert pay still can not verify my account, i just send another ticket to support whitch a copy of my bank statement in hope to get verified. Ticket id:YHC-401612.
Please, please help!!!!!:'(
 
BattleDuty said:
^^I'm waiting for past 30 days now!! MOFUS not replying to anything :|

I'm filing a case against the company!!
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Haha i read your posts and you are just asking that you open a case against the company Can you plz tell me which case you want to open =)


Ar!yaN said:
this time you try chaudhary9 ?

its not working for me :(

@ Ladybbird1

in which atm machine, i mean to say in which bank's atm it work ?
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Bro try SCB (standardcharteredbank)
SCB is working fine with Alert Card ;)
 
Wow ...... Just got my card ........... Its looks so cool & sexy ....... Thanks Alertpay !

ee8e1333ff.jpg
 
Well after reading people complaining about high charges for withdrawls and taking a long time i didnt want to cash out.

I transferred $ to my bank and it cost £5 and took 7 days.

I suppose its a lot better service than people say :P
 
Hostinpk.com said:
I have already read this where POS usage rate is $0.5 but you charged $0.75. Why?
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Hello Hostinpk.com,

Can you provide me with a piece of account information such as an old transaction number or you can PM me your email address so that I can look into this for you.

Thanks in advance,
Tarik

---------- Post added at 03:08 PM ---------- Previous post was at 03:00 PM ----------
piratebay said:
Ticket ID: EPU-495953
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Hello piratebay,

I see that you have properly submitted your transaction dispute. Our resolutions team will get back to you with what is called the contact request. Be sure to understand it and reply accordingly.

Best regards,
Tarik

---------- Post added at 03:12 PM ---------- Previous post was at 03:08 PM ----------
animaksiat said:
do i need to become verified in order to withdraw money?
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Hello Animaksiat,

It depends on the withdrawal method you are referring to. If you are referring to a wire withdrawal, then yes, one must be verified to do so.

All the best,
Tarik
 
Pleas help, afther i send a copy of my passport , personal id and phone bill, alert pay still can not verify my account, i just send another ticket to support whitch a copy of my bank statement in hope to get verified. Ticket id:YHC-401612.
Please, please help!!!!!:'(
 
Hello, if i wanna transfer money to my bank account i must be verified member?
I pass phone verification, but the debit cart verification is suspended, so is the check withdrawal ..and for bank verification i dont have money at this time.
Please answer me, is urgent.
Best regards, ms7.
 
Ticket ID: #AEZ-592711

Still no resolution for this after 2 month. I don't know why the resolution take so long, if someone charge you charge $25 for each complain, but If I want charge back you take so long for the resolution.
 
nenadx said:
Pleas help, afther i send a copy of my passport , personal id and phone bill, alert pay still can not verify my account, i just send another ticket to support whitch a copy of my bank statement in hope to get verified. Ticket id:YHC-401612.
Please, please help!!!!!:'(
Click to expand...

Hello Nenadx,

Our team has replied to your email saying the following: The submitted Proof of Address cannot be accepted as it appears to be a one-time statement. They have also explained what it is they require.

Have a good weekend,
Tarik

---------- Post added at 12:52 PM ---------- Previous post was at 12:51 PM ----------
ms7 said:
Hello, if i wanna transfer money to my bank account i must be verified member?
I pass phone verification, but the debit cart verification is suspended, so is the check withdrawal ..and for bank verification i dont have money at this time.
Please answer me, is urgent.
Best regards, ms7.
Click to expand...

Hello Ms7,

We are providing you with the option of verifying your AlertPay account by submitting us a support ticket containing the following information:

• Proof of address, such as a bank statement, credit card statement, phone bill or utility bill. The name and address must match with the information listed in your AlertPay account. Please ensure that the statement date is visible and that it is dated within the last 3 months.

• A government issued photo identification document, such as a passport, driver’s license, country/state ID. This identification must be valid and cannot be expired. Please ensure that your date of birth is visible. Please feel free to hide or blank out any irrelevant information such as your driver's license number or account balances.

Be sure to select Verification from the link bellow.
https://www.alertpay.com/en/contact.aspx

Have a good weekend,
Tarik
 
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