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Have you tried contacting their support? If it's the NL, it's possible the server(s) got cut off due to massive debt to WorldStream.
 
Yeah spoken to support many times who say they are looking into it.... just wondered if anyone else was having the same problem thats all.
 
No servers were cut out, the node your on is having problems most likely. Two NL nodes are currently experiencing network issues. The rest of our nodes are up, were working to fix those problems.
 
Thanks for the reply....

This has already effected my VPS for almost 24 hours how much longer should i wait before moving my sites? or is it close to being solved?
 
My VPS seems to be back online now - hopefully it lasts...

I dont use Skype and MSN support never replys and is set to "busy" 24/7 but thanks for the reply anyway.
 
tommyboy said:
My VPS seems to be back online now - hopefully it lasts...

I dont use Skype and MSN support never replys and is set to "busy" 24/7 but thanks for the reply anyway.
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I'm glad your server is back.
The staff has separate msn messenger addresses, I will tell them to add it to their signature in whmcs.
 
lol - they are having problems paying the bills, so the server might of been terminated.

And I haven't seen any of them online over the last 24 hours to check tickets, clearly more important things to do.
 
hello

i am wrzhost existing customers and yes Nick is right they are not replying to any of the tickets

or on skype etc here ae some proofs so plz dont buy this server .

[11/15/2010 1:57:08 AM] imran farooq: hello
[11/15/2010 1:57:17 AM] TippiE WRZhost.com CEO: hello
[11/15/2010 1:58:02 AM] imran farooq: actually i dont want to say anything coz nothing will change but trust me your customer support is by far the worst
[11/15/2010 1:58:26 AM] imran farooq: and sue to customer support i bought new vps last night
[11/15/2010 1:58:42 AM] imran farooq: people like anthony and etc they are fucking jurk time waster and none serious u whould hire better and professional staff
[11/15/2010 1:58:47 AM] imran farooq: time waster
[11/15/2010 1:58:58 AM] TippiE WRZhost.com CEO: can you provide me an example please
[11/15/2010 1:59:14 AM] imran farooq: i was plaining to renew the services for another year but then i change my mind
[11/15/2010 1:59:21 AM] imran farooq: okay i will provide u all the details
[11/15/2010 1:59:32 AM] TippiE WRZhost.com CEO: I can be your personal support operator if you want that
[11/15/2010 1:59:35 AM] TippiE WRZhost.com CEO: I'm Kevin
[11/15/2010 1:59:37 AM] TippiE WRZhost.com CEO: the owner
[11/15/2010 1:59:58 AM] imran farooq: well with due respect mr kevin i am realy disopinted withe the service
[11/15/2010 2:00:18 AM] imran farooq: my vps is not working for 2 days
[11/15/2010 2:00:30 AM] TippiE WRZhost.com CEO: tell me the ip please and your ticket
[11/15/2010 2:00:32 AM] imran farooq: and all they ask me my details twice
[11/15/2010 2:00:36 AM] imran farooq: and then no reply
[11/15/2010 2:00:57 AM] imran farooq: xxx.xxxx..xxx.xx
[11/15/2010 2:01:35 AM] TippiE WRZhost.com CEO: server1.cardsharingforum.com ?
[11/15/2010 2:01:44 AM] imran farooq: yes
[11/15/2010 2:01:53 AM] TippiE WRZhost.com CEO: can you tell me the ticket id so I don't have to ask for your details again
[11/15/2010 2:02:02 AM] imran farooq: sure
[11/15/2010 2:02:47 AM] TippiE WRZhost.com CEO: hmm it's flagged for another admin
[11/15/2010 2:02:53 AM] TippiE WRZhost.com CEO: please copy and paste what you said
[11/15/2010 2:03:03 AM] TippiE WRZhost.com CEO: I will check what's wrong
[11/15/2010 2:03:12 AM] imran farooq: ok
[11/15/2010 2:03:22 AM] TippiE WRZhost.com CEO: your server pings for me
[11/15/2010 2:03:25 AM] imran farooq: #290954 - server down
[11/15/2010 2:03:31 AM] TippiE WRZhost.com CEO: so maybe you are blocked out by the firewall
[11/15/2010 2:03:50 AM] TippiE WRZhost.com CEO: yes I found the ticket but it's flagged for another admin so I can't access it
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and after that no reply at all

bottom line is there use to be couple of good people who use to work in wrz for last couple of months they left i think and then these mugs are running it now without any knowledge whatever u ask them , u get some funny answer
heres another example i logged a ticket and get this response.

Imran Farooq
Client 11/13/2010 13:57 hello


hi my server is down can u plz help its veryyyyyyyyyyyyyyyy urgent

my server ip xxx.xxx.xxx.xxx

regards
Click to expand...
Anthony D
Staff 11/13/2010 16:34 Dear Imran,

What did you do to the VPS? When it boots up it crashes because it uses all the RAM.

Sincerely,
Anthony
WRZhost Manager
anthony@wrzhost.com How would you rate this reply? Poor




Excellent
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Imran Farooq
Client 11/13/2010 16:40 hello

i havent done anything u have the control
how i can get all ram?
can i have your msn or skype plz?
its down again all i try to do is change bin dir chmod to 755. and since then 2 minuts on then off.

regards
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so in the end i just sent them this message few secs ago

Imran Farooq
Client 11/16/2010 17:27 if u cant provide the serveice just close this fuck

evend borthel house got better service then this .

my vps is down for one week and u fucking cheap mugs dont care.

this is last time am contacting otherwise i will open paypal dispute plus

write this shit service review to all forums.
Click to expand...
 
If they are in debt you would think they would fight to keep paying clients but clearly not... had to move else where.

23 hours for a ticket reply that solves nothing - forget it
 
Nick said:
lol - they are having problems paying the bills, so the server might of been terminated.

And I haven't seen any of them online over the last 24 hours to check tickets, clearly more important things to do.
Click to expand...

MIND YOUR OWN FUCKING BUSINESS !!!!
You don't even have a ticket open or anything.
Btw it's taking you more than 4 days to send a couple of domains while I already paid the 50$ so stop bullshitting about wrzhost.


tommyboy said:
If they are in debt you would think they would fight to keep paying clients but clearly not... had to move else where.

23 hours for a ticket reply that solves nothing - forget it
Click to expand...


If you're talking about supportpro, they are only level 1 and 2 support and they can't really do anything but reply and forward it to the level 3 support.
If you want me to take a look at your ticket just contact wrzhost on skype and leave me an offline message or so.


BTW : since I took over these are the first bad comments I've seen and that's because I've been studying for my exams which is pretty normal I think for in my final year, I have staff for a reason, I can't watch them 24/7 but alltogether we're recovering well,these clients were also on one node which was overloaded by an other client.
We balanced the load again there.
I apologize for the downtime.
 
well if u are providing it now why u didnt provide contact email

when i requested ? u all the time just ask for login details

and let me mention here only TippiE WRZhost.com CEO

he helped me twice and after 20 minuts of that it was down again.
 
Nick said:
professional... lol
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yes very professional

he was crying last night i will go for driving test and am still helping you

now thats professional ha ha ha.

and one of the most professional asshole aka anthony he couldnt setup nameserver.

u wont believe me right? ask declan he will tell u m i right or wrong

if u r realy serious about providing customer support get rid of anthony.

but i really doubt if u r serious.

and asshole aka anthony i have so many spell mistakes here coz my first
language is not english come and check this i should call u fuckin f6
hehheheheh. and answer to what u both were doing last night making fun
that i cant speak english is yes i cant speak english its not my first language
but i do pay for your food yes the money u mugs get from customer otherwise
u said u are proud white u would be selling BIG ISSUE outside uk rail stations.
 
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