Other Windows/Encoding RDP Admin Account 320GB HDD, 8GB RAM At $10.00 (USA)
- Thread starter ipowerz
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@all our clients
i can understand how much you all must be angry because you guys have lost your service days because of the down-time but please try to understand that we were and are working on it day and night to get it all fixed up ..
we tried contacting the data-center everytime for a fix but it wasn't happenning good and at last after arranging everything and getting everything up yesterday we thought it's all good to go now until we saw another crash of the hardware and then we urged the DC to check the hardware properly and when this was done they found tons of errors and due to which this was happenning
the DC's fixing it manually and once that is done you all will get your service with the extra days as compensation for the time that you guys have lost
for now all i can just say that it can take another day until you guys get proper details of your services e-mailed if everything works as planned
one again my humble apologies,
regards,
vizoomer
i can understand how much you all must be angry because you guys have lost your service days because of the down-time but please try to understand that we were and are working on it day and night to get it all fixed up ..
we tried contacting the data-center everytime for a fix but it wasn't happenning good and at last after arranging everything and getting everything up yesterday we thought it's all good to go now until we saw another crash of the hardware and then we urged the DC to check the hardware properly and when this was done they found tons of errors and due to which this was happenning
the DC's fixing it manually and once that is done you all will get your service with the extra days as compensation for the time that you guys have lost
for now all i can just say that it can take another day until you guys get proper details of your services e-mailed if everything works as planned
one again my humble apologies,
regards,
vizoomer
my123world
Active Member
Same Here, Refund Required! Please Refund Us Our $$... Check PMs Vizoomer and XForce. !
darkjack01
Active Member
I wait for another day...if the service won't be online, i will ask a refund too. I'm losing a lot of money on these days.
You say it's the datacenter's fault. and let's say we believe that. But we didn't sign up with the dataceter, did we? We signed up with your company, and it's your company's terms and conditions that we follow. Let's just follow what's fair and equal for everyone concerned, based on the terms of service and conditions company provides, and also what is clearly stated in the posted advertisements of your company, since that's what we signed up for.
In your ad, you clearly stated that subscribers are entitled to a full money back refund "if your service went down anytime or is not working..."
It's been down for a week now and it still isn't working up to now.
It's up to you and the datacenter to sort out the problems between your company and the datacenter since your company was the one who signed up with them. For us subscribers, I think it would be fair to us subscribers if we were refunded immediately and unconditionally, since that's what's stated in your company's ads, the ads of the company that we signed up with.
There is nothing stated about us not being entitled to a refund if a problem arises between you and the datacenter. It only says we are entitled to a refund if the service goes down anytime and/or the service is not working.
I understand that it would be a loss for your company if you refunded all the subscribers concerned, but what happened should not be a concern for us subscribers.
We paid for the service because we trusted your company, and we trust that you will abide by the very terms and conditions that your company provides us. We are sorry that you may lose revenue because of this, but you formulated and implement those terms and conditions. We have also lost revenue ourselves due to this service outage, but since that's not stated in your terms, we understand that you are not liable for that, and we are not asking you to compansate us for the lost revenue. We are only asking for what is legally, morally, and rightfully ours, and that's the full refund of our subscription.
I hope you don't hold this against me. I used to like your service a lot because it used to be excellent. Customer service used to be very fast and problems were solved right away. But now, it's been a week and the service still doesn't work. I guess we have given enough time already. I'm not sure exactly how long it takes to migrate the accounts in the failed server to another server, but I'm sure it doesn't take this long.
Please refund our money right away so we can move to another service as soon as possible.
EDIT:
Also clearly stated in your company's Terms of service is this provision:
I only found this copy of your TOS just now since I couldn't get it from your site because the site is offline since this morning.
In your ad, you clearly stated that subscribers are entitled to a full money back refund "if your service went down anytime or is not working..."
It's been down for a week now and it still isn't working up to now.
It's up to you and the datacenter to sort out the problems between your company and the datacenter since your company was the one who signed up with them. For us subscribers, I think it would be fair to us subscribers if we were refunded immediately and unconditionally, since that's what's stated in your company's ads, the ads of the company that we signed up with.
There is nothing stated about us not being entitled to a refund if a problem arises between you and the datacenter. It only says we are entitled to a refund if the service goes down anytime and/or the service is not working.
I understand that it would be a loss for your company if you refunded all the subscribers concerned, but what happened should not be a concern for us subscribers.
We paid for the service because we trusted your company, and we trust that you will abide by the very terms and conditions that your company provides us. We are sorry that you may lose revenue because of this, but you formulated and implement those terms and conditions. We have also lost revenue ourselves due to this service outage, but since that's not stated in your terms, we understand that you are not liable for that, and we are not asking you to compansate us for the lost revenue. We are only asking for what is legally, morally, and rightfully ours, and that's the full refund of our subscription.
I hope you don't hold this against me. I used to like your service a lot because it used to be excellent. Customer service used to be very fast and problems were solved right away. But now, it's been a week and the service still doesn't work. I guess we have given enough time already. I'm not sure exactly how long it takes to migrate the accounts in the failed server to another server, but I'm sure it doesn't take this long.
Please refund our money right away so we can move to another service as soon as possible.
EDIT:
Also clearly stated in your company's Terms of service is this provision:
I only found this copy of your TOS just now since I couldn't get it from your site because the site is offline since this morning.
Last edited:
my123world
Active Member
Please Refund Me The $$ Or Else... Just Provide Me My RDP for the time i have paid! Thank You and Make it Fast!
I'm signing up with another Sborg hosting service now. I can't wait any longer as this has been going on for more than a week and it looks like there won't be a solution anytime soon.
I expect the owners of this company to be true to their word and honor their promise that they will refund our money.
I expect the owners of this company to be true to their word and honor their promise that they will refund our money.
the shared hosting is down 
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