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I saw a history of all invoices accyuklad has paid to you. While I agree that you activated his account on January, he requested a refund for the payment he made for the period from 24th Feb to 24th March. He says he asked for a refund on the 20th (having paid the invoice well before that considering you generated it on the 10th of Feb), which falls well within your 15 day policy.
Now if you're going to say that your policy of 15 day refunds only applies to accounts created newly, and not monthly invoices, then I call that bullshit.
He paid you for the period 24th Feb - 24th March well before the due date and asked for a refund before that period even began. I don't see why he should be denied refund for a service he will not be using.
And specifying a reason for the refund isn't something you should make compulsory in your terms. That's, again, bullshit. People can have various reasons for not wanting to stay with a provider, and while every provider appreciates reasons, they don't have the right to deny refunds based on the sole fact that they were not given a reason for that cancellation. Having said that, don't confuse it with a conditional refund where companies usually investigate a certain refund request (with regards to investigating accounts for having abused resources, etc which would disqualify them from a refund). And you haven't blamed accyuklad for any such reason, either.
That and taking into consideration the last couple posts about users complaining about not getting a refund, not getting a reply to their tickets, the odds, unfortunately, are not in your favor.
Thread locked until you can resolve these issues. Resolve them with members via PM and let me know when resolved and I'll unlock it.
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