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frontlinegamerz

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I have several site at the hosting palace, for the last several days i have been having alot of trouble with the sites going down, the slowness of sites and since i have only had the hosting for 30 days i asked for a refund as i had to start moving sites to a new host to have them up. The refund was denied and what is sad is I paid for a full year of hosting.

Have had the host corrupt one database already, and i managed to get it back up and running only to run for a week and go down again, now i normally won't complain that much but this is out of control.

Just a warning to users thehostingpalace is very unreliable.

Right now i have an 80% uptime for 30days hosting according to my internetseer account

account suspended because i'm not happy and won't refund money
 
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Oh man . You are very rush with reviewing ! Their was a scheduled maintenance for they to make their servers better .

For me THP is very good. Their speed is amazing ! Their support is great !
There were few problems with upgrading the servers .. Be patient mate.
Note : I do not work for them !
 
4 tickets in 4 weeks isn't a rush, they corrupted one database already with a server crash 2 weeks ago, i got that fixed now sites have been down and slow for a total of 4 days now, don't think that is a rush.
 
I don't think it was a rush either...if your unhappy I can see they wouldn't want to give a full refund....but to suspend hosting and no refund LOLZ
 
Throw ur money away they been hosted me for 2 days and i will probably change host (Again) best spent 12 $ :) ... And cuz its their fault that iam changing host still it wont be any refund...
 
i contacted cc company to see what can be done

funny just got an email that server is fixed but then i find this

SUHNLWEB01
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PHP Info Not Available Not Available
THP Managed - Client: JS
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PHP Info 0.31 9 Days 00:08:31
THPUSWEB01
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PHP Info 0.00 8 Days 16:07:52
[USA] Shared Hosting
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PHP Info 0.00 8 Days 16:07:52
 
Dont wanna complain too much but my site is down again and i dint get that message about the servers are fixed wateva i guess..
 
i hope so i did buy my hosting from them cuz i also heard good things about them... I hope it will work out for them and us :)
 
Am i the only one that thinks he is trying to cover up for lack of good administration?
The way he puts it, it was a great effort to go through all the logs to find the ip's responsible for the slowness...

This is typically something you do pro-actively, especially on servers that run a high risk of being attacked. Plenty of monitoring tools around that let you monitor all your servers from one place and get alerted by sms/mail as soon as something happens, so appropriate measures can be put into place.

When you are offering it as a service to customers you should detect (D)DOS attacks in a matter of minutes not hours/days. Since it were DOS attacks they can be stopped more easily then DDOS attacks.

Just my opinion based on what i read here.
 
"Speaking the truth"

All of the major database accounts were suspended for security reasons while apache and php were being recompiled, didn’t think people wanted their config files publicly disabled on their domains. Since you mentioned that you moved all of your sites I couldn't verify with you that the account needed to be unsuspended or not. I have unsuspended the account due to this forum, as my email went unanswered about your service.

You can bash the way things were done all you want. The attack was set to be a DDOS and DOS attack; the firewall stopped the brunt of the attack and enabled all of the sites to stay online without crashing the server. The DOS attack was causing most of the slow down which was fixed. It took time to go through all of the new reseller accounts that thehostingpalace acquired and make sure all of the virus scans and everything didn't turn anything up to make sure it wasn't a internal server "job" so to speak. Sorry I was too thorough for your liking. I explained every step of the way what was going on and kept most of the sites online during this time even though it was slow. Slow uptime is a lot better than server crashing. You paid for a full year of hosting which is non-refundable after the intro period. The space you have for a year is active and you can do with it what you chose within the limits of the account. A refund will not be given due to something that was fixed and obviously wasn't proved or a "lack of administration" on our behalf. It was an attack on a shared server that was prevented and solved.

I have disabled the "server status" for the time being as we're still going through and making sure the server has been secured.

-Greg
Owner of TheHostingPalace
 
while mine was suspended softddl was not but was slow at opening, so all accounts was not suspended!! Proof is right here,

Go for it man.

Hey I'm doing my best and keeping ya'll in the loop, if that's not good enough, all the power to ya. Whent he issue gets fixed it's nothing but another flamer post.

Once the issue is resolved comp will be provided but hey, if you wanta slam the name. That's fine I'll disable your information right now.


Regards,
-Greg
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