@ funxlab
If your hosting account is suspended immediately before your investigation on DMCA is done . We sincerely apologize for the inconvenience caused .
It was a mistake done by one of the Level 1 Abuse Support member.
We always resolve 90% of the abuse reports before forwarding it to the clients. If the abuse report is sent to the client, we provide enough time to resolve it .
Best Regards,
SarkarRaj (Prathik)
ScopeHosts - Sales Department
@ funxlab
Hope You have read my reply to your query in my old post properly . I had mentioned that . 90% of the DMCA issues are resolved directly by our abuse department.
Some of the issues which are major and need to be resolved by client himself, are forwarded to the client and given 24hours time to resolve it . Within that period if there is no response, then only we will be suspending the account till we receive reply from client.
In your case . The Abuse team member might have made mistake of Suspending the account immediately after forwarding the abuse mail to you .
If you are still not understanding what i`am explaining here . Please provide me your phone number . I will call you and resolve your all queries personally.
There wont be any further answer for this same query again and again.
Best Regards,
SarkarRaj - ( Prathik )
ScopeHosts - Sales Department
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