analyst Rolly Jr. has entered room
RollySCBL: Hello Ricardo, Thank you for contacting Comcast Live Chat Support. My name is Rolly Jr. . Please give me one moment to review your information.
Ricardo: My Issue: Want to know why on earth my bill is $530.00 and I wanted to make a payment of what was due. $138.00
RollySCBL: Welcome to Comcast! How are you doing today?
Ricardo: not so good anymore.
RollySCBL: Sorry to hear that, Ricardo.
Ricardo: I had a balance of 300 and some odd dollars
Ricardo: due was 138 or something in that range
Ricardo: now its saying I owe 530.00
RollySCBL: I udnerstand that you have a concern regarding your bill. I thank you for giving us the opportunity to resolve this issue and I am happy to help you with it.
RollySCBL: As your service representative today, I want you to know that your satisfaction is of my topmost priority and I assure you that we can resolve this issue together on this chat, Ricardo.
RollySCBL: To further assist you, I will have to access the account.
RollySCBL: Thank you for providing your information in the chat initiation form. Would you please verify the information below is correct?
RollySCBL: Your Comcast account number is ******0182755831, right?
Ricardo: yes its correct
Ricardo:
RollySCBL: Thank you.
RollySCBL: Please give me a minute to pull up the account.
Ricardo: ok
RollySCBL: Thank you for waiting, Ricardo.
RollySCBL: I have now pulled up the account.
Ricardo: ok
RollySCBL: From what I see here, the balance of $313.47 was for your bill dated 4/18/2011.
RollySCBL: A new bill was generated/printed out on 5/18/2011.
RollySCBL: Since no payment was made for the 4/18/2011 bill, the balance of $313.47 was added as the past due balance on the 5/18/2011 bill plus the current charges of $217.13.
RollySCBL: That is the reason your current balance on the account is at $530.60.
Ricardo: what current charge of 227
Ricardo: rather 217
Ricardo: 217 for what!!
Ricardo: my monthly bill is 130 something
Ricardo: I made a payment no so long ago
RollySCBL: Your current charges for the 5/18/2011 bill is for service from 5/25 to 6/24/2011.
RollySCBL: This includes:
Ricardo: wow
RollySCBL: HD Preferred XF Triple Play package at $119.99
Ricardo: up surd
RollySCBL: Franchise Related Cost at $1.24
Ricardo: my bill was 300 something
RollySCBL: Cinemax at $10.00
RollySCBL: Showtime at $10.00
Ricardo: with a due now balance of 138
RollySCBL: HBO at $15.00
RollySCBL: That balance was for last month, Ricardo.
Ricardo: there is no way another 200 dollars is added to my account
RollySCBL: Your bills are printed out every 18th of the month.
Ricardo: no way man!
Ricardo: so you trying to tell me im paying 120 plus 10 10 15 extra on top of that ?
RollySCBL: That is correct, Ricardo.
Ricardo: i was told my bill was 130 every month, period
RollySCBL: Your cable service only includes Starz!
RollySCBL: HBO, Cinemax and Showtime are add-on premium channels.
Ricardo: there si no way im paying for something i never signed up for
Ricardo: I never wanted those channels
Ricardo: EVER
Ricardo: is*
Ricardo: this is completely ridiculous
Ricardo: I came online to pay the due now balance of 138
Ricardo: now its my understanding that I been paying for other channels I never subscribed too in the first place
RollySCBL: From what I see here, the premium channels were previously given to you for free, Ricardo.
RollySCBL: That was only a promotional offer and was set to expire 4/24/2011.
RollySCBL: It was only good for 3 months.
Ricardo: the gentlemen I spoke to the day I signed up for the xFinity package NEVER told me I would be paying for any other channels besides the 130 a month
Ricardo: so then he lied then m8
Ricardo: remove the channels
Ricardo: and the charges
Ricardo: I dont want those channels
RollySCBL: I am sorry if you were not told of the premium channels promotion, Ricardo.
RollySCBL: I will gladly remove the channels for you.
RollySCBL: Please give me 2 minutes.
Ricardo: and the charges m8 ?
RollySCBL: For the charges, I can only remove the charges effective today.
Ricardo: wow m8
Ricardo: I never wanted those channels
Ricardo: so you basically telling me " O well, too late" ?
Ricardo: lol
Ricardo: how is that okay ?
Ricardo: thats robbery
RollySCBL: Let me see what I can do, Ricardo.
RollySCBL: Please give me 2 to 3 minutes.
Ricardo: Please m8
Ricardo: I want my service but not if I'm going to be somewhat "suckered" into giving away my hard earned money
Ricardo: c'mon man
Ricardo: -_-
Ricardo: I'm here to pay 138
Ricardo: or w/e
RollySCBL: Thank you for waiting, Ricardo.
RollySCBL: I have now removed HBO, Showtime and Cinemax.
RollySCBL: You will be credited for the charges for the past 2 bills.
Ricardo: my on demand wasnt working for two months at that, had two technicians come out to try and get it fixed already, plus my phone service wasnt working for a while, the least you guys can do for me m8
Ricardo: credited as in ?
RollySCBL: Since the bill has already been generated, the credit for $70.00 will be reflected on your next bill.
Ricardo: so can I pay my "old" past due balance pls
Ricardo: and when I get the next bill we can move forward
Ricardo: but I will not pay an outstanding balance of the much money without seeing my bill m8
Ricardo: that*
RollySCBL: Unfortunately, you will need to settle the new past due balance to avoid any service interruptions, Ricardo.
Ricardo: which is ?
RollySCBL: If no payment is received for the past due balance of $313.47 until the 25th, your account will be placed on suspended status for non-payment of the bill.
Ricardo: not possible
Ricardo: I get paid every two weeks m8
RollySCBL: I apologize for what happened, Ricardo.
RollySCBL: What I can do is refer you to the nearest Comcast office.
Ricardo: for waht m8
RollySCBL: They might be able to discuss a payment plan with you.
Ricardo: what*
RollySCBL: That way, you can keep your service on with no interruptions.
Ricardo: what service, this is not service
Ricardo: this is fucking me in the ass with no lubrication
Ricardo: lol
RollySCBL: I understand your concern, Ricardo.
RollySCBL: However, this is a system generated suspension since no payment has been made to the bills.
Ricardo: I spoke to comcast other day
Ricardo: they said all I had to pay was 138 which was my now due balance
RollySCBL: Did you speak with a representative on the phone or through chat?
Ricardo: now your telling me I have to find 300 dollars in a time frame of 5 days to keep my service
Ricardo: a rep on phone
RollySCBL: I apologize if you were not told that a new bill will be generated, Ricardo.
RollySCBL: However, your previous month's bill was already past due.
RollySCBL: Since no payment was made yet for that bill, the balance of $313.47 has now become the past due balance on the new bill dated 5/18/2011.
Ricardo: I payed 130 out of a bill of 300 something, its a new month, Im paying another 130 which will leave me with a balance of around 200 which will both equal out to 300 something, how is it that outta nowhere Im paying another 200 dollars bro
Ricardo: makes no sense
Ricardo: its basically like I never payed my last months bill
Ricardo: which I did
RollySCBL: That is correct, Ricardo.
RollySCBL: You have not made any payment for your April bill.
Ricardo: yes I did m8
Ricardo: yes i did
Ricardo: Im not trying to get over on anyone
Ricardo: I made my payment of april
RollySCBL: What you paid on 4/13/2011 is only a partial payment for your 3/18/2011 bill.
Ricardo: no fucking way
RollySCBL: That bill had a balance of $291.15 but you only made a payment of $152.58.
Ricardo: exactly
Ricardo: so I owe two months after that
RollySCBL: That left you an unpaid balance of $138.57 which was added to the new charges for the 4/18/2011 bill at $174.90.
Ricardo: which is what Im paying now
RollySCBL: Since no payment was made yet for the 4/18/2011 bill, the past due balance is now at $313.47.
Ricardo: so I should only have a remainder of 200 or w/e afterwards
RollySCBL: Basically, you already owe 3 months worth of payments, Ricardo.
RollySCBL: I understand that you won't be able to pay such a high bill in 5 days time.
Ricardo: http://imgur.com/hIN2V
Ricardo: that is my previous payment
RollySCBL: What we can suggest is to contact your local Comcast office so you can set up a payment plan for the the account balance.
RollySCBL: I am sorry, Ricardo.
RollySCBL: We can't access that link here.
Ricardo: well I want to make a payment m8
Ricardo: of what I stated over and over again
RollySCBL: You can make a payment for that amount, Ricardo. You are free to do so.
Ricardo: then I want to pay 140 sir
RollySCBL: However, I will remind you that if the remaining past due balance of $174.90 is not settled until the 25th, your services will be interrupted and the account placed under suspended status for non-payment.
Ricardo: then who will i have to talk to to keep my service up
Ricardo: cause I'm not rich
RollySCBL: You will need to call the local Comcast office, Ricardo.
RollySCBL: They can discuss with you a favorable payment plan so you can keep the service on without any interruptions.
Ricardo: and I was munipulated into paying for other channels as well which lead to my account balance to exceed so far which lead to a mandatory payment
Ricardo: not my fault
RollySCBL: You can reach them at 1-800-934-6489.
Ricardo: you guys fucked up
Ricardo: I just wanna make a payment now
Ricardo: lets stop playing donkey
RollySCBL: Again, I already removed the channels and credited you for the 2 months of charges with the channels.
Ricardo: what info do you need
Ricardo: thank you
Ricardo: can we make a payment pls
RollySCBL: I can process credit/debit card payments here on chat, Ricardo.
Ricardo: ep
Ricardo: yep*
RollySCBL: There will be a one-time fee of $5.99 for processing the payment.
Ricardo: lets go, c'mon
Ricardo: before I blow a load on my monitor
RollySCBL: Is that okay with you?
Ricardo: HA!
Ricardo: 6$
Ricardo: last guy never charged me
Ricardo: /me wants to DDoS your face
Ricardo: well
RollySCBL: If you don't want to be charged for the payment, you can process the payment online using your Comcast online account or through the phone.
Ricardo: then I wanna make a payment of 132
Ricardo: ok so then
RollySCBL: There will be no charge for processing the payment from there.
Ricardo: how do I pay online
Ricardo: I usually pay with you trolls
RollySCBL: To pay online, kindly try to sign into the Online Account using this link: https://login.comcast.net/login?forceAuthn=1&continue=%2fSecure%2fAccount.aspx&s=ccentral-cima&r=comcast.net
RollySCBL: Just use your Comcast.net email address and password to sign in.
Ricardo: yup
Ricardo: thanks for the credit you supported me with
Ricardo: but i still hate you right now
Ricardo: ttyl m8
Ricardo: bye
RollySCBL: I apologize if you feel that way, Ricardo. I am only relaying information from your account.
RollySCBL: It has been my pleasure serving you today and I truly appreciate your understanding and cooperation. Do you have other concerns for me today? I will be glad to assist you further.
Ricardo: yup
Ricardo: dont fucking lie
Ricardo: you hate me right now too
Ricardo: for making your job harder
Ricardo: I would hate me if I were you
Ricardo: anyway, tc
Ricardo: have a good evening
RollySCBL: It’s been my pleasure to have assisted you. I am happy you contacted Comcast today.
RollySCBL: If you need assistance in the future, please do not hesitate to contact us through Live Chat or E-Mail (available 24 hours a day, 7 days a week). Comcast also offers great FAQ and Help forums located at www.Comcast.net to help you solve many issues on your own. You can also reach us through our Hotline 1-800-XFINITY (1-800-934-6489). Don't forget, you can watch full TV shows and movies online, check out www.xfinitytv.com for more information. Thank you for contacting Comcast! We appreciate your business!
Ricardo: I dont know my fucking routing number m8
Ricardo: its asking for one
Ricardo: bloody fucking hell
Ricardo: dont tell me you leave mf
Ricardo: left*
RollySCBL: I believe the routing number is on your check, Ricardo.
RollySCBL: We don't have that information.
Ricardo: I dont have checks
Ricardo: I have a checking account
Ricardo: but no checks
Ricardo: arghh
RollySCBL: I suggest you contact your bank for your routing number, Ricardo.
RollySCBL: We don't have that information here.
Ricardo: oh bloody fucking hell you remind me of wjunction mods
Ricardo: just sign offline
Ricardo: your useles
Ricardo: useless
Ricardo: ujelly ?
Ricardo: meh
Ricardo: im off
Ricardo: byw
Ricardo: bye! <,<
The chat session has been closed
RollySCBL: Analyst has closed chat and left the room
RollySCBL: Hello Ricardo, Thank you for contacting Comcast Live Chat Support. My name is Rolly Jr. . Please give me one moment to review your information.
Ricardo: My Issue: Want to know why on earth my bill is $530.00 and I wanted to make a payment of what was due. $138.00
RollySCBL: Welcome to Comcast! How are you doing today?
Ricardo: not so good anymore.
RollySCBL: Sorry to hear that, Ricardo.
Ricardo: I had a balance of 300 and some odd dollars
Ricardo: due was 138 or something in that range
Ricardo: now its saying I owe 530.00
RollySCBL: I udnerstand that you have a concern regarding your bill. I thank you for giving us the opportunity to resolve this issue and I am happy to help you with it.
RollySCBL: As your service representative today, I want you to know that your satisfaction is of my topmost priority and I assure you that we can resolve this issue together on this chat, Ricardo.
RollySCBL: To further assist you, I will have to access the account.
RollySCBL: Thank you for providing your information in the chat initiation form. Would you please verify the information below is correct?
RollySCBL: Your Comcast account number is ******0182755831, right?
Ricardo: yes its correct
Ricardo:
RollySCBL: Thank you.
RollySCBL: Please give me a minute to pull up the account.
Ricardo: ok
RollySCBL: Thank you for waiting, Ricardo.
RollySCBL: I have now pulled up the account.
Ricardo: ok
RollySCBL: From what I see here, the balance of $313.47 was for your bill dated 4/18/2011.
RollySCBL: A new bill was generated/printed out on 5/18/2011.
RollySCBL: Since no payment was made for the 4/18/2011 bill, the balance of $313.47 was added as the past due balance on the 5/18/2011 bill plus the current charges of $217.13.
RollySCBL: That is the reason your current balance on the account is at $530.60.
Ricardo: what current charge of 227
Ricardo: rather 217
Ricardo: 217 for what!!
Ricardo: my monthly bill is 130 something
Ricardo: I made a payment no so long ago
RollySCBL: Your current charges for the 5/18/2011 bill is for service from 5/25 to 6/24/2011.
RollySCBL: This includes:
Ricardo: wow
RollySCBL: HD Preferred XF Triple Play package at $119.99
Ricardo: up surd
RollySCBL: Franchise Related Cost at $1.24
Ricardo: my bill was 300 something
RollySCBL: Cinemax at $10.00
RollySCBL: Showtime at $10.00
Ricardo: with a due now balance of 138
RollySCBL: HBO at $15.00
RollySCBL: That balance was for last month, Ricardo.
Ricardo: there is no way another 200 dollars is added to my account
RollySCBL: Your bills are printed out every 18th of the month.
Ricardo: no way man!
Ricardo: so you trying to tell me im paying 120 plus 10 10 15 extra on top of that ?
RollySCBL: That is correct, Ricardo.
Ricardo: i was told my bill was 130 every month, period
RollySCBL: Your cable service only includes Starz!
RollySCBL: HBO, Cinemax and Showtime are add-on premium channels.
Ricardo: there si no way im paying for something i never signed up for
Ricardo: I never wanted those channels
Ricardo: EVER
Ricardo: is*
Ricardo: this is completely ridiculous
Ricardo: I came online to pay the due now balance of 138
Ricardo: now its my understanding that I been paying for other channels I never subscribed too in the first place
RollySCBL: From what I see here, the premium channels were previously given to you for free, Ricardo.
RollySCBL: That was only a promotional offer and was set to expire 4/24/2011.
RollySCBL: It was only good for 3 months.
Ricardo: the gentlemen I spoke to the day I signed up for the xFinity package NEVER told me I would be paying for any other channels besides the 130 a month
Ricardo: so then he lied then m8
Ricardo: remove the channels
Ricardo: and the charges
Ricardo: I dont want those channels
RollySCBL: I am sorry if you were not told of the premium channels promotion, Ricardo.
RollySCBL: I will gladly remove the channels for you.
RollySCBL: Please give me 2 minutes.
Ricardo: and the charges m8 ?
RollySCBL: For the charges, I can only remove the charges effective today.
Ricardo: wow m8
Ricardo: I never wanted those channels
Ricardo: so you basically telling me " O well, too late" ?
Ricardo: lol
Ricardo: how is that okay ?
Ricardo: thats robbery
RollySCBL: Let me see what I can do, Ricardo.
RollySCBL: Please give me 2 to 3 minutes.
Ricardo: Please m8
Ricardo: I want my service but not if I'm going to be somewhat "suckered" into giving away my hard earned money
Ricardo: c'mon man
Ricardo: -_-
Ricardo: I'm here to pay 138
Ricardo: or w/e
RollySCBL: Thank you for waiting, Ricardo.
RollySCBL: I have now removed HBO, Showtime and Cinemax.
RollySCBL: You will be credited for the charges for the past 2 bills.
Ricardo: my on demand wasnt working for two months at that, had two technicians come out to try and get it fixed already, plus my phone service wasnt working for a while, the least you guys can do for me m8
Ricardo: credited as in ?
RollySCBL: Since the bill has already been generated, the credit for $70.00 will be reflected on your next bill.
Ricardo: so can I pay my "old" past due balance pls
Ricardo: and when I get the next bill we can move forward
Ricardo: but I will not pay an outstanding balance of the much money without seeing my bill m8
Ricardo: that*
RollySCBL: Unfortunately, you will need to settle the new past due balance to avoid any service interruptions, Ricardo.
Ricardo: which is ?
RollySCBL: If no payment is received for the past due balance of $313.47 until the 25th, your account will be placed on suspended status for non-payment of the bill.
Ricardo: not possible
Ricardo: I get paid every two weeks m8
RollySCBL: I apologize for what happened, Ricardo.
RollySCBL: What I can do is refer you to the nearest Comcast office.
Ricardo: for waht m8
RollySCBL: They might be able to discuss a payment plan with you.
Ricardo: what*
RollySCBL: That way, you can keep your service on with no interruptions.
Ricardo: what service, this is not service
Ricardo: this is fucking me in the ass with no lubrication
Ricardo: lol
RollySCBL: I understand your concern, Ricardo.
RollySCBL: However, this is a system generated suspension since no payment has been made to the bills.
Ricardo: I spoke to comcast other day
Ricardo: they said all I had to pay was 138 which was my now due balance
RollySCBL: Did you speak with a representative on the phone or through chat?
Ricardo: now your telling me I have to find 300 dollars in a time frame of 5 days to keep my service
Ricardo: a rep on phone
RollySCBL: I apologize if you were not told that a new bill will be generated, Ricardo.
RollySCBL: However, your previous month's bill was already past due.
RollySCBL: Since no payment was made yet for that bill, the balance of $313.47 has now become the past due balance on the new bill dated 5/18/2011.
Ricardo: I payed 130 out of a bill of 300 something, its a new month, Im paying another 130 which will leave me with a balance of around 200 which will both equal out to 300 something, how is it that outta nowhere Im paying another 200 dollars bro
Ricardo: makes no sense
Ricardo: its basically like I never payed my last months bill
Ricardo: which I did
RollySCBL: That is correct, Ricardo.
RollySCBL: You have not made any payment for your April bill.
Ricardo: yes I did m8
Ricardo: yes i did
Ricardo: Im not trying to get over on anyone
Ricardo: I made my payment of april
RollySCBL: What you paid on 4/13/2011 is only a partial payment for your 3/18/2011 bill.
Ricardo: no fucking way
RollySCBL: That bill had a balance of $291.15 but you only made a payment of $152.58.
Ricardo: exactly
Ricardo: so I owe two months after that
RollySCBL: That left you an unpaid balance of $138.57 which was added to the new charges for the 4/18/2011 bill at $174.90.
Ricardo: which is what Im paying now
RollySCBL: Since no payment was made yet for the 4/18/2011 bill, the past due balance is now at $313.47.
Ricardo: so I should only have a remainder of 200 or w/e afterwards
RollySCBL: Basically, you already owe 3 months worth of payments, Ricardo.
RollySCBL: I understand that you won't be able to pay such a high bill in 5 days time.
Ricardo: http://imgur.com/hIN2V
Ricardo: that is my previous payment
RollySCBL: What we can suggest is to contact your local Comcast office so you can set up a payment plan for the the account balance.
RollySCBL: I am sorry, Ricardo.
RollySCBL: We can't access that link here.
Ricardo: well I want to make a payment m8
Ricardo: of what I stated over and over again
RollySCBL: You can make a payment for that amount, Ricardo. You are free to do so.
Ricardo: then I want to pay 140 sir
RollySCBL: However, I will remind you that if the remaining past due balance of $174.90 is not settled until the 25th, your services will be interrupted and the account placed under suspended status for non-payment.
Ricardo: then who will i have to talk to to keep my service up
Ricardo: cause I'm not rich
RollySCBL: You will need to call the local Comcast office, Ricardo.
RollySCBL: They can discuss with you a favorable payment plan so you can keep the service on without any interruptions.
Ricardo: and I was munipulated into paying for other channels as well which lead to my account balance to exceed so far which lead to a mandatory payment
Ricardo: not my fault
RollySCBL: You can reach them at 1-800-934-6489.
Ricardo: you guys fucked up
Ricardo: I just wanna make a payment now
Ricardo: lets stop playing donkey
RollySCBL: Again, I already removed the channels and credited you for the 2 months of charges with the channels.
Ricardo: what info do you need
Ricardo: thank you
Ricardo: can we make a payment pls
RollySCBL: I can process credit/debit card payments here on chat, Ricardo.
Ricardo: ep
Ricardo: yep*
RollySCBL: There will be a one-time fee of $5.99 for processing the payment.
Ricardo: lets go, c'mon
Ricardo: before I blow a load on my monitor
RollySCBL: Is that okay with you?
Ricardo: HA!
Ricardo: 6$
Ricardo: last guy never charged me
Ricardo: /me wants to DDoS your face
Ricardo: well
RollySCBL: If you don't want to be charged for the payment, you can process the payment online using your Comcast online account or through the phone.
Ricardo: then I wanna make a payment of 132
Ricardo: ok so then
RollySCBL: There will be no charge for processing the payment from there.
Ricardo: how do I pay online
Ricardo: I usually pay with you trolls
RollySCBL: To pay online, kindly try to sign into the Online Account using this link: https://login.comcast.net/login?forceAuthn=1&continue=%2fSecure%2fAccount.aspx&s=ccentral-cima&r=comcast.net
RollySCBL: Just use your Comcast.net email address and password to sign in.
Ricardo: yup
Ricardo: thanks for the credit you supported me with
Ricardo: but i still hate you right now
Ricardo: ttyl m8
Ricardo: bye
RollySCBL: I apologize if you feel that way, Ricardo. I am only relaying information from your account.
RollySCBL: It has been my pleasure serving you today and I truly appreciate your understanding and cooperation. Do you have other concerns for me today? I will be glad to assist you further.
Ricardo: yup
Ricardo: dont fucking lie
Ricardo: you hate me right now too
Ricardo: for making your job harder
Ricardo: I would hate me if I were you
Ricardo: anyway, tc
Ricardo: have a good evening
RollySCBL: It’s been my pleasure to have assisted you. I am happy you contacted Comcast today.
RollySCBL: If you need assistance in the future, please do not hesitate to contact us through Live Chat or E-Mail (available 24 hours a day, 7 days a week). Comcast also offers great FAQ and Help forums located at www.Comcast.net to help you solve many issues on your own. You can also reach us through our Hotline 1-800-XFINITY (1-800-934-6489). Don't forget, you can watch full TV shows and movies online, check out www.xfinitytv.com for more information. Thank you for contacting Comcast! We appreciate your business!
Ricardo: I dont know my fucking routing number m8
Ricardo: its asking for one
Ricardo: bloody fucking hell
Ricardo: dont tell me you leave mf
Ricardo: left*
RollySCBL: I believe the routing number is on your check, Ricardo.
RollySCBL: We don't have that information.
Ricardo: I dont have checks
Ricardo: I have a checking account
Ricardo: but no checks
Ricardo: arghh
RollySCBL: I suggest you contact your bank for your routing number, Ricardo.
RollySCBL: We don't have that information here.
Ricardo: oh bloody fucking hell you remind me of wjunction mods
Ricardo: just sign offline
Ricardo: your useles
Ricardo: useless
Ricardo: ujelly ?
Ricardo: meh
Ricardo: im off
Ricardo: byw
Ricardo: bye! <,<
The chat session has been closed
RollySCBL: Analyst has closed chat and left the room
) xD