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Refund policy Mandatory in Each Sales Thread

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augustusrome

augustusrome

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Dear All,

I had observed that most of the service providers are not mentioning their refund policy while creating a sales thread. when customers are asking, then they reveal the information.

my point of view, refund policy must be mentioned in each sales thread and it should be incorporated in the rules.

Do you Agree my point ?

Your thoughts and suggestions are welcome here.

Note: based on your valuable feedback, our WJ team will decide on this.

Thanks
 
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23 comments
I think this is a great idea, and anyhow who is 'serious' about operating any sort of service should already be prepared.
No harm mentioning it, at the point is there?
 
You have a valid point. I always mention our 7 day money back guarantee with our VPS; however, it is almost impossible to offer money back guarantees on Dedicated servers unless you sell cheap Kimsufi, which everyone and their momma does. This is because of fees included in refunding large orders such as 200.00 + dedicateds. People take advantage of this thinking it is a trial period or something -_- If you are a quality host you can always stand by your product. :)
 
A refund policy should be available on the website. If it isnt, then its an indicator that the service either hasnt been up for long, or does not know the minimum requirements of a business, which include clear policies.
 
I brought up this issue on April 8th, 2012 in other thread which can be found at http://www.wjunction.com/6-feedback-suggestions/137416-hosting-provider-policy-issues.html

When spoken to some moderators / staff about this I was told 24/48 hours was enough time for someone to test out the provider services which is not very acceptable and not true at all 24/48 hours isn't enough for someone to test a provider services having a 24/48 hour refund policy is another other way someone to scam there socall clients.

The refund policy wasn't the only thing I wasn't finding some providers had missing Terms Of Services, Privacy Policy, and Lack of Contact Information.
 
If someone wants to get into real business, they will be doing research and make everything set right and then promote. Here there are many kins getting re-seller accounts and reselling shared accounts. Their only aim is to make money. :)

On-topic Seriously:
Its a good idea and it would be as a notification for those people who forget such small things often (like me (y) ) . So i say this is a great idea and i support it!
Specially about host, each and everything matters,site design,location, script, DC . It gives us info about their initial investment in business.

---------- Post added at 09:29 PM ---------- Previous post was at 09:28 PM ----------
WDF said:
Define service provider?

Define Sales thread?

Define what forum sections this rule should apply to?
Click to expand...

One Answer for all these :) ,
Specially to Shared,Reseller hosts, VPS .
 
WDF said:
Define service provider?

Define Sales thread?

Define what forum sections this rule should apply to?
Click to expand...
Define Service Provider - A person or company or website who provides list of services which is useful to client/customers.

Define Sales Thread - A Thread which contains summary or detailed information about the product/service which is useful to client/customers.

What forum sections this rule should apply to - Initially it will be applied to Hosting Section Later the staff team will decide where it can be applied.

---------- Post added at 05:11 PM ---------- Previous post was at 05:04 PM ----------
robert420 said:
I brought up this issue on April 8th, 2012 in other thread which can be found at http://www.wjunction.com/6-feedback-suggestions/137416-hosting-provider-policy-issues.html

When spoken to some moderators / staff about this I was told 24/48 hours was enough time for someone to test out the provider services which is not very acceptable and not true at all 24/48 hours isn't enough for someone to test a provider services having a 24/48 hour refund policy is another other way someone to scam there socall clients.

The refund policy wasn't the only thing I wasn't finding some providers had missing Terms Of Services, Privacy Policy, and Lack of Contact Information.
Click to expand...
I totally agree with you and your point is absolutely valid, our staff team will fine tune time to time and make WJ is a best reliable source for products and services and we will have only genuine sellers in our forum.
 
Any good host will have a AUP and TOS policy which clearly states all terms to using their service and should be unique to their standards in Server Hosting. Any legitimate business really requires this. Well at least in the US they do or its terms for getting your business shutdown and LLC revoked. The AUP and TOS should clearly state something in regards to their Refund policy. Although i believe it is a legit claim that hosting providers should put this info in posts. It is ultimately up the the person ordering the service to make sure one of these two things exist, otherwise no one is to blame but the purchaser. Sure you can make a claim that it is poor business tactics, but you should have done your research before investing in a company with poor ethics and business habits.

---------- Post added at 11:26 AM ---------- Previous post was at 11:21 AM ----------
robert420 said:
I brought up this issue on April 8th, 2012 in other thread which can be found at http://www.wjunction.com/6-feedback-suggestions/137416-hosting-provider-policy-issues.html

When spoken to some moderators / staff about this I was told 24/48 hours was enough time for someone to test out the provider services which is not very acceptable and not true at all 24/48 hours isn't enough for someone to test a provider services having a 24/48 hour refund policy is another other way someone to scam there socall clients.

The refund policy wasn't the only thing I wasn't finding some providers had missing Terms Of Services, Privacy Policy, and Lack of Contact Information.
Click to expand...

If it is a VPS service I can understand your complaint; however, Dedicateds, refunds should not really be given because the company you buy hosting from should have a name you can trust. Idk if you were looking for cheap and your eyes got tunnel vision or it was expensive and not what you expected but fee from refunds on dedicated servers can get quite pricey. You should really do your research on where they are providing service from and get all the info you can before purchasing from someone. Its like going in the store to pick out clothing. Are you going to buy something cheap with wholes, or do you want to get your moneys worth and at least get something that will last.
 
I strongly feel it is the customer's job to look for the TOS of the site before buying any product/service, not only hosting services. Is this not the basic step/check before buying any product/service, whether online or offline (real life)? You should start doing that if you are not already doing it, else be prepared to get scammed/shortchanged.

We already have sufficient rules to protect the interest of buyers here, but if you really want to be scammed - go ahead and buy a product/service blindly.

Wake up buyers!
 
Imo this shouldn't be mandatory would should be recommended. I have gone through hosts which had a refund policy but once a downtime or such occurs, they simply edit their TOS stating they don't offer refunds. So if threads could display the refund policy, in a way it would be good because others would have noticed as wel.
 
This rule shouldn't be applicable universally to each and every service.

For Example: If I opened a website consultancy & review service (like helping you improve your website, make it more appealing, etc.) and you hire me for it. After me spending hours on your site, suddenly after 4 days you'd PM me saying that I did not like your service, please refund me ?
Now that's not acceptable. I already did work for you and such services are opinion based. If I'd say that a gay should be tortured to death, 10 people here will support me while 100 will oppose this statement. So its totally opinion based.

If client itself is not smart enough to do a small 10 minutes research (Googling) about the service he is going to try, then he is ought to be fooled.

Businesses flourish mainly because of two reasons:

1. The "hardworking" employees
2. The unceremonious clients.

Look, no business man would open a business for the sake of mankind and charity. He opened it so that he can earn money. Although it depends how he earns it ;) either by being honest or by manipulating every single statement.


So bottom line: NO to this rule. The client should be smart enough to look for a refund policy on the service website & do a research on them before buying/hiring the service.
 
yes it should be clearly stated at front page of every sale thread. here what happened with me. i bought rdp from remote-rdp.com & server was not at his best so i ask for refund. those kids edit their TOS same time & write we refund within 1hr to 5days.

thatsway it should be stated clearly so nobody cant change their TOS regarding to their situation. specially regarding refund etc
 
The customer should ask any questions via pm or the thread.
Let's say some guy want's to sell his site and he did, the guy 2 purchases the site and after a day, he wanted refund. He still have the database and he will keep it and use it for his site.
Will create a lot of bs, So no for me :)
 
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