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Dedicated RapidSpeeds.com - 100Mbps/1Gbps Unmetered Dedicated Servers, From £95 (NL & US)

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So 2 racks are more important than a customer's server? 2 racks being problematic is justifiable reason to ignore a customer's issue? A customer who pays them for the service he's not getting?
You suggesting that is just as bad as them acting that way. Please, stop pulling reasons out of thin air. Your business idea is flawed.

And the RAM not being tested is RapidSpeed's fault. They co-located at EvoSwitch. They either have their own technicians or they have EvoSwitch's technicians working on hardware issues (and hardware setup, deployment, etc) for them. If you say they can't do anything unless EvoSwitch does something, that would be foolish for a company their size to not have control of things. Again, everything you're saying is basic assumption. You don't have even the most basic idea of how things get done at DCs and colocation guys. Please, don't say stuff unless you have solid facts backing your claims up.
 
Hello this is getting way out of hand. For one it is not our fault they did not check the ram issue, this is a datacentre in EvoSwitch so you expect them to be thorough. If you like i can past the emails between myself and them, after the last ram swap (second time) they said to me that the system has booted up fine now and should be ok.

So to be quick i asked you to be contacted to say that the issue had been resolved. I did not know that the server had yet another fault. I was instantly on the phone to them about this issue an they assured me it would be fixed. I have just been on to your server now and have realised that the your server is not booting up correctly. We have just been off the phone to them now and they are now replacing the whole server for you but obviously keeping your drives so you do not lose any data.

I assure you we try and see to our customers faults as soon as possible mostly its between 1 and 24 hours.

as i said i can send you the logs of emails we have sent to the datacentre. We are trying to get this issue fixed, i have asked them now to tripple check when fixing the issue to make sure this does not happen again.

We send our sincere appologies to you about this matter, as you can see by other users this is not usually how we work, we are usually pretty efficient in dealing with such problems.
 
The solid facts that I have is that I'm not having any issues. LifeTalk, please don't be offensed, I'm just telling you, no offense to you. I believe that every customer is important, but right 2 racks that means 80 servers.
 
Craig M said:
Hello this is getting way out of hand. For one it is not our fault they did not check the ram issue, this is a datacentre in EvoSwitch so you expect them to be thorough. If you like i can past the emails between myself and them, after the last ram swap (second time) they said to me that the system has booted up fine now and should be ok.

So to be quick i asked you to be contacted to say that the issue had been resolved. I did not know that the server had yet another fault. I was instantly on the phone to them about this issue an they assured me it would be fixed. I have just been on to your server now and have realised that the your server is not booting up correctly. We have just been off the phone to them now and they are now replacing the whole server for you but obviously keeping your drives so you do not lose any data.

I assure you we try and see to our customers faults as soon as possible mostly its between 1 and 24 hours.

as i said i can send you the logs of emails we have sent to the datacentre. We are trying to get this issue fixed, i have asked them now to tripple check when fixing the issue to make sure this does not happen again.

We send our sincere appologies to you about this matter, as you can see by other users this is not usually how we work, we are usually pretty efficient in dealing with such problems.
Click to expand...

I can't undo the damage done to my project's reputation thanks to this downtime. But I'll give you the benefit of doubt and give this another couple hours. To be very honest, the entire issue and the time it has taken to resolve isn't very convincing of anything good. Nor does it give me confidence, even after having read your reply.
But I don't have any option other than to wait. I've got important data on that server that I need so I can migrate to the alternative solution I got up and running during the past 24 hours.

RDP-Hosting said:
The solid facts that I have is that I'm not having any issues. LifeTalk, please don't be offensed, I'm just telling you, no offense to you. I believe that every customer is important, but right 2 racks that means 80 servers.
Click to expand...

A single customer, or even a lot of customers not having issues is not proof of how a company runs their service and/or manages their infrastructure and/or how much control they have over their infrastructure, for that matter.

I do realize, by now, that you're quite happy with them. And believe me, I was too. And then, I had the misfortune of a hardware issue that was entirely out of my hands.
 
Lifetalk

We are trying to resolve this ASAP and over the weekend. Most companies do not opperate over the weekend and if they do they have slow support. Our situation is not due to slow support its due to bad hardware and people not double checking the Hardware installation at the datacentre.

Anyway i hope to be able to say that you server will be back up and running without problem very soon when we hear back from the datacentre.

__________________
Added after 1 8 minutes:

Your server is now fixed, Darren is now sending you an email in confrimation of this.

Appologies on behalf of RapiSpeeds for you down time and the problems that have occured during this situation.

Thank you
 
Hi,

Is there any network trouble in leaseweb ? Because I got to slow download in the server. And please see my ticket please


Thanks
 
Will do kun86 No worries.

__________________
Added after 1 Day 1:

Some downtime (not too long) should occur soon this is because we are getting the problem fixed, I will update you further very soon.
 
Hi,

Do you offer DDOS protection in dedicated server ? Or maybe like this, if someone DDOS my server then your equipment can banned some time for that IP.

Thanks
 
It's been 16 Hours my server is offline due to network changes..
need update and more info for the new network and broadcast address...
@Craig, PMed you more info
 
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