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Dedicated RapidSpeeds.com - 100Mbps/1Gbps Unmetered Dedicated Servers, From £95 (NL & US)

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Their main website is down. That includes their client/support area being down. Not good. Not professional, at all. I'm not whining, just stating.

Craig, if you get round to reading this before your site is up, I still have an issue with my server and there's absolutely no way to reach you guys to get it resolved.
 
lifetalk said:
Their main website is down. That includes their client/support area being down. Not good. Not professional, at all. I'm not whining, just stating.

Craig, if you get round to reading this before your site is up, I still have an issue with my server and there's absolutely no way to reach you guys to get it resolved.
Click to expand...


Hello lifetalk, sorry about your server being down one of our APC units had broken down, it shoud be fixed now but we may have to fix the other which may have a problem also.

This may be fixed sometime next week i shall post in here when or if this needs to be fixed.

As for the Topic being banned, it is not banned, Darren was banned for reasons we do not know to this day, he has emailed the admins many times without reply. So I wll be answering your questions from now on until things get rectified.

Appologize for the down time but unfortunatly when the APC's just break down there is not much we can do for giving you guys a heads up.

Hope this answers your questions.


Regards
 
With a 12+ hour downtime and counting, I don't suppose I'll be staying after this month, Craig. As good as your network's speeds and reliability is, your support is lacking. And while I generally don't need support, except for situations like this (server down, and remote management not being of any use due to a hardware issue), when I do need support I need it fast.
 
Lifetalk we will be sorry to see you go if you are intrested we could give you some compensation for the downtime, as for the faulty APC there is no way we could of predicted it this would of happened.

I am very sorry you have experienced some bad support, we specifically took 2 people on to deal with the support, but we have had alot of people needing support lately whether it be new orders or new quotes.

Myself and Darren have just got back from a meeting in The Netherlands to discuss plans for the future, this is why we have not really been activate for the last couple days.

Please let me know if i can do anything that would persuade you in changing your mind.

**On another note we can now take Credit card Payments via our secure Barclays ePDQ System.**

Regards
 
With my server still down and the issue being exactly where it was when I first submitted the support ticket 10+ hours ago, there's not much you will be able to do to persuade me to stay.

I'm looking for a recovery, not a compensation. A day or two of service missed does not affect me financially. It's the lack of service and the downtime faced during this time that seriously puts a dent to my site's reputation and uptime. That is what I don't want and that is what cannot be compensated for.

I'm going to PM you with my ticket ID and I really hope you can give me some status update about where you guys are with it.

That said, this is the last post I'm going to make about my issue in this thread. I wouldn't want it to turn into a support center for my specific issue with you guys. That, I believe, would be better taken up on PM/privately.
 
I hate it when company's keep you in the dark, and expect you to be all fine and dandy when things come back online and act like nothing happen.
 
We have not kept anyone in the dark. It has actually took this amount of time to replace you RAM as it apparently was corrupt or broken. We heard back from the datacentre and they had replaced the ram but apparently it was still not working (it had a different error), i have replied to the datacentre for them to get it fixed asap. Usually it takes up to 72 hours to fix hardware, we hope to hear back from them soon.

Myself and darren normally put 12 hours atleast into support and sales it is only this weekend where we could not be on as much as we have had meetings to go to.

I am sorry to hear that compensation could not help you in your decision to stay with us.

Usually there is more members online for support but unfortunately this could not be possible today.

Also we do not expect you to be "fine and Dandy" about your server being offline, this is why i have offered compensation.
 
I said I would not post on this thread again, but I just have to.

If you are looking for a provider with a good support, besides a good network and speed, then do not go for RapidSpeeds. Their support is lacking. Their support is pathetic, to be honest. They and their engineers are completely incapable of doing a simple hardware swap and checking the status after that. I'll be posting a review of my experience with their support separately which should give every serious person an insight as to how they get their support issues resolved.

But for now, let this suffice, that their so called support operators do nothing except give me false reassurances and refer to me as 'buddy'. That's not professional. Their techs replaced my memory/RAM twice, and they never checked the system to verify it was bootable. Now, I'm stuck with a system that finally works but the OS won't boot because of yet another, apparent, memory error as shown in the logs.

Their 'buddy' operator told me he'd get it checked and if need be get my Hard drives swapped to another identical hardware node. That is a suggestion I gave them way before they even told me that they had fixed the RAM issue (swapping my hard drives to an identical system instead of making me wait). He told me that 10 hours ago.

Since then, all I have seen is 4 failed login attempts from some IP in my iDRAC Remote Management panel, and the problem is exactly where it initially was. No resolution. Nothing.

If you're serious about your business or website(s), you'll know better than to go with RapidSpeeds. I'm waiting on my server getting back online and I'll transfer the data to another server I now have online and on standby.
 
I can't believe they did that too you, If I was replacing a unresponsive hard drive, or stick of ram, I would check if it worked, double check it worked, and even triple check it worked correctly, and make sure everything is going good, and nothing seems out of the ordinary.

So they installed new hardware, started it up and didn't even bother to see if it worked correctly? What makes no sense is if they actually replaced the hardware which I kinda doubt, the chance of another one failing back to back is like one in a hundred thousand.

I know I offer 4 hour hardware replacement on all of my servers, at no extra cost to my dedicated server customers, and for example if a hard drive failed, I would install a new one, re-load the operating system, and I would install the BAD hard drive, and I would let the customer see if they can recover any data off it, which in 60% of the times they are able to recover some or all of there data. But I've never heard of anyone NOT checking to see if it boots properly, and I've never in my entire life heard of two things of hardware failing back to back.

Maybe they have DESKTOP machines for there dedicated servers, that gives it a greater chance of failure, because desktop machines that like OHV offer aren't designed to run 24/7 365 days a year unlike enterprise drives.

Example what you get from most cheap provider, or low quality data centers.
"Enterprise drives are specifically designed for 24x7 use, and have a mean time between failure (MTBF) of 1.2 million hours. Compare
this to desktop drives found in typical dedicated servers that are designed for 8x5 use, and have a MTBF of 700,000 hours."
 
wah.. so sad you get bad server in here. but I have 3 server in here. and all server is in very good condition. 100% uptime. never downtime. downtime only when leaseweb in maintenance. and their speed is fast. and looks they now will upgrade the new rack so that's why their support now take some times. :) can't wait for next week. they told that they will change the route so we can get 1 gbps speed not capped in 500 mbps anymore. this cool right ? :D
 
******** said:
I can't believe they did that too you, If I was replacing a unresponsive hard drive, or stick of ram, I would check if it worked, double check it worked, and even triple check it worked correctly, and make sure everything is going good, and nothing seems out of the ordinary.

So they installed new hardware, started it up and didn't even bother to see if it worked correctly? What makes no sense is if they actually replaced the hardware which I kinda doubt, the chance of another one failing back to back is like one in a hundred thousand.

I know I offer 4 hour hardware replacement on all of my servers, at no extra cost to my dedicated server customers, and for example if a hard drive failed, I would install a new one, re-load the operating system, and I would install the BAD hard drive, and I would let the customer see if they can recover any data off it, which in 60% of the times they are able to recover some or all of there data. But I've never heard of anyone NOT checking to see if it boots properly, and I've never in my entire life heard of two things of hardware failing back to back.

Maybe they have DESKTOP machines for there dedicated servers, that gives it a greater chance of failure, because desktop machines that like OHV offer aren't designed to run 24/7 365 days a year unlike enterprise drives.

Example what you get from most cheap provider, or low quality data centers.
"Enterprise drives are specifically designed for 24x7 use, and have a mean time between failure (MTBF) of 1.2 million hours. Compare
this to desktop drives found in typical dedicated servers that are designed for 8x5 use, and have a MTBF of 700,000 hours."
Click to expand...

I don't know about their hardware. I don't know if they use server grade or desktop grade hardware. But that is not the issue. The issue is that they failed to check a new hardware installation and now are either ignoring or not bothering with my ticket.

My issue is with the fact that I was assigned a support rep who is everything but professional in his approach.

My issue is with the fact that what should have taken them a few hours to get resolved, is still pending 24+ hours later.

My issue is with the fact that neither of the owners seem to be concerned about this, despite reassuring me that they'd get this looked into.

My issue is with the fact that however good hardware they have, their support is literally zero. And they and/or their engineers/techs are incompetent with handling it.

kunc86 said:
wah.. so sad you get bad server in here. but I have 3 server in here. and all server is in very good condition. 100% uptime. never downtime. downtime only when leaseweb in maintenance. and their speed is fast. and looks they now will upgrade the new rack so that's why their support now take some times. :) can't wait for next week. they told that they will change the route so we can get 1 gbps speed not capped in 500 mbps anymore. this cool right ? :D
Click to expand...

My server was running fine, until it had a hardware issue. Since then, it's been hell to get it up and running. For someone the size of RapidSpeeds, I'm quite surprised they've handled this with so many delays and zero professionalism.

Craig said he and Darren were busy yesterday attending some meetings. It's no longer yesterday. It's today. I'd like to see what excuse he has for his support being non existent today.
 
********, what are you even doing here, blackmailing a company because they are better than you? Your site show how pro you are, oh, I forgot, you don't have one, all you got is a client system.

@LifeTalk, I understand that this must be indeed hard for you. But it must be said, I had issues to and I was constantly updated, I even just received a mail that Craig and Darren are just back from the Netherlands and that there may be some issues with 2 racks. I really do believe in the possibilities of RapidSpeeds, I got 7 servers there and all of them are running just fine. With you, shit just happened, and it's not possible to change RAM with a KVM you know, so all Craig and Darren can do is call EvoSwitch and wait for them to do something. There support is not too bad, I mostly get a reply within the hour. And I know the guy you are talking about, I will not name him here, but he's just very friendly, and fixes all of my issues.


Haha, n3xthost is indeed pro, even his company name is censored.

Regards
 
RPD-HOSTING ROFL! You actually got the nerve to talk about my site? YOUR MAIN PAGE IS A PRE-MADE FREE TEMPLATE, AHAHAHAHAHAH AND YOU GOT THE NERVE TO TALK ABOUT MINE? Wow go learn a thing or two and let me know when your 11 years old.

How in the fuck am I "blackmailing a company" you need to stop smoking crack and read what I posted since you have no idea what your talking about.

Funny part is I don't even need a website to get customers, my website wasn't online for the past 2+ months and I was pulling in 10-15 customers every week, I guess that tells you something.

Your company is what? 30 days old if that and you got the nerve to talk about me, lol wow.
 
Hey,

The template is one that is legally bought from Envato and it is still better than nothing. Since you are censored from Wjunction I don't believe anything of the client story. Certainly not with the attitude you have and the language you use. You are everything except pro. I got 7 server running with RapidSpeeds, whatever you try here, RapidSpeeds is and stays the bests, their support is better than 100TB, which I had a lot of issues with. Even their prices and speeds are better.


Regards
 
WTF ******** - many other sites use same template i.e : hq-rdps.com

Do you know how many hosting companies use same templates with a few minor changes

So what if it is a pre-made template , atleast the service is good

Edit :

Lol even his name is censored (n3xthost)
 
RDP-Hosting said:
Hey,

The template is one that is legally bought from Envato and it is still better than nothing. Since you are censored from Wjunction I don't believe anything of the client story. Certainly not with the attitude you have and the language you use. You are everything except pro. I got 7 server running with RapidSpeeds, whatever you try here, RapidSpeeds is and stays the bests, their support is better than 100TB, which I had a lot of issues with. Even their prices and speeds are better.


Regards
Click to expand...

I agree with you... :) I never seen in any company that admin teach the user how to use KVM via teamviewer. Only in rapidspeeds they do this to me. :) wow 7 server ? cool. mine only 3... hahahaha..... ^^ this is the best. and if any trouble with hardware we can only wait to from evoswitch. because they handle all for the handware. :)

and is there any wrong if the call us buddy ? This more friendly then they call us "sir" and don't be so strict about this. and in my company if I call my client sir. they ask me to call him buddy. don't call sir.. :)
 
RDP-Hosting said:
@LifeTalk, I understand that this must be indeed hard for you. But it must be said, I had issues to and I was constantly updated, I even just received a mail that Craig and Darren are just back from the Netherlands and that there may be some issues with 2 racks. I really do believe in the possibilities of RapidSpeeds, I got 7 servers there and all of them are running just fine. With you, shit just happened, and it's not possible to change RAM with a KVM you know, so all Craig and Darren can do is call EvoSwitch and wait for them to do something. There support is not too bad, I mostly get a reply within the hour. And I know the guy you are talking about, I will not name him here, but he's just very friendly, and fixes all of my issues.

Regards
Click to expand...

Well, I haven't been constantly updated. I've simply been told that I'll be given an update when something gets done about that. That's hardly called being constantly updated and that's barely any info or insight to what is happening.

I don't really know how good they were to you, but if a 'company' takes 36 hours and does not resolve an issue, and/or does so with a half assed attitude and their resolution does not work, then they aren't professional.

And honestly, where exactly did I mention that I wanted them to change the RAM via KVM? Why did you assume that? Did you bother reading my posts?

What I said, and I'll say it again, was crystal clear. They swapped the RAM once, it did not work. They swapped it again, and booted the system and DID NOT BOTHER TO TEST IT. Is that clear, now?

The system was NEVER tested after the RAM swap. I was told this:
http://screensnapr.com/v/S82ngB.png

I immediately logged into KVM (because I could not connect to the server via SSH), and I see a fatal error notice requiring a F1/F2 action. I tried to continue but the server kept on rebooting after the Grub loader 2 stage.

So, I told them this:
http://screensnapr.com/v/i7oRYB.png

And the reply I got was:
http://screensnapr.com/v/q5KDmu.png

I don't want people 'buddying' me around. I want action. He used the word 'pronto'. Does he know what it means? Since I reported the error almost immediately after they told me the issue had been corrected, they would have been on line or in contact with the technicians, right?

10 hours later, I had nothing. No response. No access logs in the KVM panel. What do I deduce? No one had bothered to look into my system. 10 hours is enough time to re-check my system and get their shit fixed. But no, they couldn't be arsed.

I replied to my ticket again and told them it was pissing me off. I told them what the error was. I told them what the logs were telling me. I gave them an interpretation of that error from DELL's website.

5 hours later, this is the reply I get:
http://screensnapr.com/v/Qu7Jei.png

Is that any insight? No. Is that him trying to reassure me that 'things are getting looked into'? Yes. That's what they have been doing for the past 36 hours. Constantly reassuring me that everything is being worked on but I don't see anything happening. I don't see progress. An issue that could have been fixed within a reasonable timeframe, had they been competent in the least, is unresolved 36 hours from when I first reported it.

This is what I replied to the above response:
http://screensnapr.com/v/GNMUW2.png

I had suggested that they get my hard drives swapped to another identical system but did that ever happen? No. They gave me the option of getting it done, but did they act on it? No.

Judge for yourself. I'm going to be posting my experience with them, that's a given. I don't want anyone else going through this nightmare, so I'll make sure people who care about their business think twice and spend a little more money with a better provider who doesn't just sit around reassuring their customers that 'everything will be alright and is being worked on'.

Shit happens, true. And although I hope it never happens with you, if by an unlucky and unfortunate chance it does, you'll see how 'good' RapidSpeeds is and how 'timely' their resolutions are.
 
Ok LifeTalk, but the RAM not being tested is at the end of EvoSwitch. And I believe most of you issues are not being resolved because they are busy resolving the issues with 2 other racks.
 
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