Packet loss for my website

[jithinjohny]

hi friends,

me and my friend currently running a website. when i checked website on just-ping.com and ping it shows too much data loss.. anyone know the reason for data loss? Please help me...thanks in advance.
will this affect my site traffic?

ping result screeshot :
http://www.diigo.com/item/image/2yx3i/iyu5

 

[bluefrogx]

Shared hosting or VPS / Dedicated?

 

[jithinjohny]

Shared hosting or VPS / Dedicated?

we are on shared hosting... will packet loss affect my traffic?

 

[jithinjohny]

somebody please help me...:'(

 

[Ashleyuk1984]

Have you spoken with your provider about this?

 

[jithinjohny]

Have you spoken with your provider about this?

Yes... Our hosting provider is Znet and they are saying that there is nothing wrong from their side.

(Our blog is a word press website with plugins from authorized designers , )

 

[Ashleyuk1984]

Whats the URL ? Perhaps we can analyse it, and take a look at the DNS settings etc etc. It might show some clues to where it's going wrong.

 

[Freddy63]

Sparkyskins.com? it's on screenshot

 

[Lifetalk]

Packet drops on ping requests are not always accurate. Your host just might have firewall rules that reject icmp/ping requests if too many come in a very short timeframe.

 

[Ashleyuk1984]

Pingdom is showing a 503 error.

[slide]http://ultraimg.com/images/OoJv5.png[/slide]

Maybe someone can explain why?
I believe usually this is something on the providers side. In this case Znet should look into it.
I might be wrong though, I'm sure others will correct me if I'm wrong

What Lifetalk stated above is also correct!
I don't know if those firewall rules would create a 503 error though?

 

[DeeJaM]

Packets Loss

@ jithinjohny

There are many reasons for packets loss

* Overload on the servers service ( Apache , Nginx , Litespeed) In your case it apache
* 503 Errors occur when there is too many traffic on the servers .
* There also would be DDOS attacks on the server , resulting in packets loss.
* If the Hosting provider is overselling his server resource . Can also cause this issue.

Your Hosting provider needs to investigate regarding this.

 

[jithinjohny]

Whats the URL ? Perhaps we can analyse it, and take a look at the DNS settings etc etc. It might show some clues to where it's going wrong.

Sparkyskins.com? it's on screenshot

the problem packet loss seen on both the websites


www.sparkyhub.com
www.sparkyskins.com

---------- Post added at 11:23 AM ---------- Previous post was at 11:02 AM ----------

@ jithinjohny

There are many reasons for packets loss

* Overload on the servers service ( Apache , Nginx , Litespeed) In your case it apache
* 503 Errors occur when there is too many traffic on the servers .
* There also would be DDOS attacks on the server , resulting in packets loss.
* If the Hosting provider is overselling his server resource . Can also cause this issue.

Your Hosting provider needs to investigate regarding this.

when we had asked them on this issue, they are saying that everything is okey from their side...

 

[Ashleyuk1984]

Well, I guess you have two options.

1. Take their word for it, and continue hosting with them
2. Move to another hosting provider