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Need help : Cpanel error when trying to login !!!

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sickboy

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2008
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HI guys.

I bought a server a couple of weeks ago, and im sharing the server with a few other guys. Nothing big, its just to reduce costs.

I´ve been creating accounts with no problem until yestarday. WHM is creating accounts succesfuly, but when Im trying to login into that account via Cpanel, I get the following error.

NOTE : THIS HAPPENS ONLY TO NEW ACCOUNTS. OLD ACCOUNTS CAN LOGIN WITHOUT ANY PROBLEMS

Code: 
can't write into /home/clientsname/.cpanel/nvdata.cache: No such file or  directory at /usr/local/cpanel/Cpanel/NVData.pm line 60
    Carp::croak('can\'t write into /home/clientsname/.cpanel/nvdata.cache:  No such f...') called at  /usr/lib/perl5/site_perl/5.6.2/x86_64-linux/Storable.pm line 76
    Storable::logcroak('can\'t write into  /home/clientsname/.cpanel/nvdata.cache: No such f...') called at  /usr/lib/perl5/site_perl/5.6.2/x86_64-linux/Storable.pm line 248
    Storable::_store('CODE(0x397eb90)', 'HASH(0x19db740)',  '/home/clientsname/.cpanel/nvdata.cache', 1) called at  /usr/lib/perl5/site_perl/5.6.2/x86_64-linux/Storable.pm line 236
    Storable::lock_nstore('HASH(0x19db740)',  '/home/clientsname/.cpanel/nvdata.cache') called at  /usr/local/cpanel/Cpanel/NVData.pm line 60
    Cpanel::NVData::_savecache() called at  /usr/local/cpanel/Cpanel/NVData.pm line 149
    Cpanel::NVData::_loadcache(1) called at  /usr/local/cpanel/Cpanel/NVData.pm line 181
    Cpanel::NVData::_get(undef) called at  /usr/local/cpanel/Cpanel/ExpVar.pm line 156
    Cpanel::ExpVar::expvar('$NVDATA{\'x3_hideicons\'}'  ) called at cpanel  line 1423
    main::execiftag('<cpanelif $NVDATA{\'x3_hideicons\'}>') called at  cpanel line 4021
    main::dotag_finished_headers('<cpanelif  $NVDATA{\'x3_hideicons\'}>', 0) called at cpanel line 3846
    main::cpanel_parseblock('<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML  1.0 Transitional//EN" "...') called at cpanel line 3822
    main::cpanel_parse('GLOB(0x3bd9500)') called at cpanel line 2137
     main::doinclude('/usr/local/cpanel/base/frontend/x3/branding//index.html',  0, 1) called at /usr/local/cpanel/Cpanel/Branding.pm line 48
    Cpanel::Branding::Branding_include('index.html') called at (eval 5)  line 1
    eval 'Cpanel::Branding::Branding_include(@{$argref});' called at cpanel  line 929
    main::real_exectag('<cpanelif $NVDATA{\'x3_hideicons\'}>') called  at cpanel line 3993
    main::dotag_finished_headers('<cpanelif  $NVDATA{\'x3_hideicons\'}>', 0) called at cpanel line 3876
    main::cpanel_parseblock('<cpanel  Branding="include(index.html)">^J') called at cpanel line 3822
    main::cpanel_parse('GLOB(0x39fd5d0)') called at cpanel line 5303
    main::run_standard_mode() called at cpanel line 387
Any help is apreciated ! THANKS !!!!!
 
7 comments
Try updating to the latest cPanel version:

Via SSH input:

/scripts/upcp --force


If that does not help, the only people who would be able to help you is cpanel directly via support ticket.


But hopefully this command should solve your problems :)
 
Hey Sandin0 I tried that before and is not working ! Dont know why !

I submited a ticket to Cpanel 2 days ago, but no reply !

Thanks !
 
Are you using default skins? or RV


Also try:

/scripts/checkperlmodules


And if you can get into WHM ( i think you said you could )

switch from release to current, or vice versa.

Then you probably have to terminate the accounts that are messed up and remake them


Also, yeah cpanel is kinda slow.
 
Sandin0 thanks, but I realised what is the problem now, but I dont Know how to solve it.

Its not RV SKINS, cause I tried to create a new account with a default Cpanel skin and i have the same problem.

I updated Cpanel and then terminate one of the accounts with problems. Then I tried to create a new one and while WHM was setting up the account I got a small error.

Setting up Frontpage®...
/home/usernamehere/public_html does not exist or is not a directory!
Click to expand...

WHM IS NOT CREATING THE ACCOUNT REALLY !

Under /home/usernamehere/
theres no public_html folder or any other file. Its only a blank Folder. Thats why I couldnt login into Cpanel.

So the problem is that WHM is not setting the accounts.. it only creates a blank folder !

Any answer to this ???

Thanks for your time guys !
 
sickboy said:
Sandin0 thanks, but I realised what is the problem now, but I dont Know how to solve it.

Its not RV SKINS, cause I tried to create a new account with a default Cpanel skin and i have the same problem.

I updated Cpanel and then terminate one of the accounts with problems. Then I tried to create a new one and while WHM was setting up the account I got a small error.



WHM IS NOT CREATING THE ACCOUNT REALLY !

Under /home/usernamehere/
theres no public_html folder or any other file. Its only a blank Folder. Thats why I couldnt login into Cpanel.

So the problem is that WHM is not setting the accounts.. it only creates a blank folder !

Any answer to this ???

Thanks for your time guys !
Click to expand...


the public_html folder has nothing to do with the reason you cannot login.

its something cpanel / setting wise.

Something got corrupted. so you need to speak with your host or cpanel support. sorry :(
 
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