Laptop Error

[Rick]

I have a Dell Laptop Model Number : PP29L that gives me this when I first turn it on.....

Dell Inc.
www.dell.com


This computer system, #cx30cg1-595b, is protected by a password authentication system. you cannot access the data on this computer without the correct password.

Please type in the system or administration password and press <enter>
​

 

[GoonzNetwork]

have u ever set the password in the bios setup or did this just come out of nowhere

 

[Rick]

its a customers pc, she told me supposedly it came out of no where but for some reason i dont believe her.

 

[GoonzNetwork]

yea somehow she accidently set the password probably dicking around in the bios but if you cant get the password only dell will be able to recover it and in some cases even they cant do anything about it because i have never seen it "just pop up" like she says

 

[mmuyskens]

It's set by a chip that is non-volatile so you won't be able to clear it. A chat with Dell will provide you with the master password, if you are able to prove ownership to them.

 

[loki]

sounds like a Studio, maybe a Inspiron , if you try wrong pass 3 times, does it restart? if so,its Dell's Lo-Jack asking for a password, good luck with Dell support, easiest way to bypass is remove HD, wipe with another comp and reinstall everything.

 

[BimBoo]

messing with HD wont do nothing - its the bios, just replace the bios and its done.

 

[HostMyWarez]

It's the Bios Password, Go to the bios and go to passwords, then disable master password on start up.

 

[bxflow]

^^ i dont think you can disabled it without knowing it

 

[BimBoo]

you cant ^^ :P

my way is the only way unless you go through Dell (even then its not guaranteed)

 

[vps9Ryan]

^^ i dont think you can disabled it without knowing it

Thats right, its not possible and good luck with Dell's support, over here they are absolutely useless...

Regards,
Ryan

 

[wtg]

If you want to PM me the Express Service Code or Service Tag Rick I'll see if I've got a MRC for it. The BIOS version would be handy too, if it's showing it on initial boot.
If not mate it's gonna be $50 & a lot of effort/waiting around & aggro from Dell - If you can provide solid proof of ownership. :O

 

[Rick]

Thanks for all the info

 

[Th3_Narcissist]

If only you were able to reset the CMOS.. wouldn't that work?

 

[Fatal]

Simply reset the jumpers on the motherboard.

Also, I've heard there is built in back doors for BIOS passwords by the manufacture, however I'm not sure if they are public.

Fatal

 

[Whoo]

You are all noobs. Simply remove the small battery for like 10 seconds and the password will be gone since that's the only energy supply remembering it.

 

[wtg]

Eh? Fail Whoo :P When has NVM needed a battery to retain its data? Pointless having hard encoded protection if you can just steal a machine & bypass it in 30 seconds. Even a noob could figure that out.

The password's stored on a Non-Volatile EEPROM along with the Service Tag.
Yanking the CMOS battery won't work & there's no jumper to close. You can short the chip to erase the PW (& Service Tag), but as Dell are primarily business machines, they are better protected than most & make this virtually impossible to do on later machines by mounting the EEPROM blind under the CPU.

It's either the original password or Dell's support really as backdoor passes like "DELL" don't function.

 

[mmuyskens]

I've still shorted out the chip on newer models by removing the CPU, soldering two thin wires, then reinstalling the CPU. Run the wires outside of the case, then reassemble.

 

[wtg]

Me too, only said "Virtually" impossible :P.

 

[mmuyskens]

wtg, have you ever tried running the tattoo utility to change the service tag to one that you know the master password on? Always wondered if that would work.