what do you want to hear man?
if you don't have putty access u can't do anything. try to login into ur solusvm panel / something else and try to restart it or contact ur host.
The best option would to be what ultimatehostings recommended you to do is contact your hosting provider mostly likely the .img on there node for your vps server become corrupted which can cause that problem such as not being able to reboot or login to SSH.
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