help in 2checkout Chargeback

[OvzWeb.Com]

hello

today we received message from 2checkout Chargeback department ,this message contain this section :

***CHARGEBACK Details PLEASE DO NOT ATTEMPT TO REFUND THIS ORDER ****
Reason code 83: Fraudulent Transaction - Card Absent Environment - Ecommerce/card not present transaction and customer states this transaction was processed without their permission.
To resolve this chargeback: Please provide signed sales draft, website print out, Verisign transaction detail report, or bill to and ship to address. You have 7 days to submit this information to 2Checkout.com's Disputes Department. After the 7 days challenging is no longer an option. The chargeback would need to be resolved with the cardholder directly. There is a fee of $15 USD to challenge a chargeback.​

can anyone help me in this wordes
website print out
Verisign transaction detail report

Can I stop this Chargeback ?

 

[Loonycgb2]

I will not assume anything, but if you are like most of the other hosts here you do not stand a chance as you have not setup any type of verification to check if the actual cardholder is purchasing your product.

If you have a whmcs invoice just show them the invoice and give what the client gave as there address and such.

If at any to save yourself from being banned from 2checkout you need to give a refund if you do not have enough evidence.
I understand if this does not make since if the user might have done it just to get there money back, but since no verification was
in place you set yourself up to be used.

 

[sampathneo]

I strongly recommend don't go with 2checkout (also known as 2co) , they have bad fraud checking system and if you got any chargeback they will simply say this is not our fault.
they will freeze your money & close your account soon when you have few chargebacks.