Dear Users,
It is with great regret we inform you that ePassporte must close its doors due to a lack of revenue and circumstances beyond our control.
Effective immediately, the call center, ePassporte's sales and marketing team and risk management staff will no longer be available. A small group will remain to organize wallet requests and help disburse funds. On the ePassporte website, in the near future, wallet holders will be provided further information on what is needed to obtain your funds. This will mainly be a process to protect wallet holder funds from fraud. We expect this will be a simplified process, and as we receive the necessary information, our small remaining staff will process requests as quickly as they can. Please direct your wallet questions, concerns and requests to walletrequest@ePassporte.com.
For those of you with funds on your Visa Accounts, we are informed that St. Kitts Bank is working on a plan to provide everyone with full access to their funds through their Visa Electron Cards or by bank wire transfers and will inform you accordingly.
We appreciate your support for the ePassporte program over the past 7 years and deeply regret we must close our doors at this difficult time.
Sincerely,
ePassporte.com
ATTENTION VISA VIRTUAL AND ELECTRON CARD HOLDERS!
St Kitts Bank has announced as follows. Please visit the SKNA website for current information on your Virtual and Visa Electron Cards.
To All SKNANB Visa Prepaid Cardholders
As previously advised, SKNANB has been working diligently to restore prepaid cardholders' ability to access their Visa card funds.
Thursday, October 7th, 2010 is the confirmed date that the majority of cardholders will be able to access the funds on their Visa Card using their existing virtual card and/or physical card(s), without providing SKNANB further information. A small percentage of cardholders will be required to provide certain confirming due diligence information. On or after October 7th, prepaid cardholders may attempt to use their cards to confirm that no additional due diligence information will be required. Alternatively, you may email us at vcsupport@sknanb.com , including the first and last name on the card and the last four digits of either the virtual or physical card and we will verify as soon as is possible as to whether or not you will need to provide additional due diligence information.
SKNANB has received questions with respect to cash withdrawal limits. The daily limits for cash withdrawals will be US$320.00 (three hundred and twenty) per day. This limit cannot be modified. SKNANB prepaid cardholders should continue to check this site for further updates.
If you have any questions or concerns regarding your SKNANB prepaid card, please contact SKNANB at vcprepaid@sknanb.com . In addition, cardholders can call +1-869-466-9733 to contact the cardholder services centre between the hours of 8am and 4pm Atlantic Standard Time. Please note, the call volume could be quite large, as such, there may be extended wait times.
We understand the inconvenience and SKNANB thanks you for your continued patience.
It is with great regret we inform you that ePassporte must close its doors due to a lack of revenue and circumstances beyond our control.
Effective immediately, the call center, ePassporte's sales and marketing team and risk management staff will no longer be available. A small group will remain to organize wallet requests and help disburse funds. On the ePassporte website, in the near future, wallet holders will be provided further information on what is needed to obtain your funds. This will mainly be a process to protect wallet holder funds from fraud. We expect this will be a simplified process, and as we receive the necessary information, our small remaining staff will process requests as quickly as they can. Please direct your wallet questions, concerns and requests to walletrequest@ePassporte.com.
For those of you with funds on your Visa Accounts, we are informed that St. Kitts Bank is working on a plan to provide everyone with full access to their funds through their Visa Electron Cards or by bank wire transfers and will inform you accordingly.
We appreciate your support for the ePassporte program over the past 7 years and deeply regret we must close our doors at this difficult time.
Sincerely,
ePassporte.com
ATTENTION VISA VIRTUAL AND ELECTRON CARD HOLDERS!
St Kitts Bank has announced as follows. Please visit the SKNA website for current information on your Virtual and Visa Electron Cards.
To All SKNANB Visa Prepaid Cardholders
As previously advised, SKNANB has been working diligently to restore prepaid cardholders' ability to access their Visa card funds.
Thursday, October 7th, 2010 is the confirmed date that the majority of cardholders will be able to access the funds on their Visa Card using their existing virtual card and/or physical card(s), without providing SKNANB further information. A small percentage of cardholders will be required to provide certain confirming due diligence information. On or after October 7th, prepaid cardholders may attempt to use their cards to confirm that no additional due diligence information will be required. Alternatively, you may email us at vcsupport@sknanb.com , including the first and last name on the card and the last four digits of either the virtual or physical card and we will verify as soon as is possible as to whether or not you will need to provide additional due diligence information.
SKNANB has received questions with respect to cash withdrawal limits. The daily limits for cash withdrawals will be US$320.00 (three hundred and twenty) per day. This limit cannot be modified. SKNANB prepaid cardholders should continue to check this site for further updates.
If you have any questions or concerns regarding your SKNANB prepaid card, please contact SKNANB at vcprepaid@sknanb.com . In addition, cardholders can call +1-869-466-9733 to contact the cardholder services centre between the hours of 8am and 4pm Atlantic Standard Time. Please note, the call volume could be quite large, as such, there may be extended wait times.
We understand the inconvenience and SKNANB thanks you for your continued patience.
