PacificHost
Member
WHAT: We are looking for new people to add to our team who have previous experience in the hosting industry with a verifiable employment and reference history. This is primarily a customer service position where you will be handling phone calls relating to billing/sales/support issues. Additionally you will be required to handle billing and sales ticket related issues and requests. While experience with whmcs and cPanel is required, this is not a support or server administration position.
WHO: This job is only open to *individuals* in North America. You must have great knowledge of the inner workings of cPanel, WHMCS and have previous experience in dealing with customers over the phone and through tickets.
WHEN: This is a full time position for 10am-6pm PST Monday-Friday. If you are unable to commit this period of time to the position this is not for you. Weekly payments will be made via PayPal. This is considered a 1099 contractor position.
Looking for:
* Great customer service skills
* Self motivated to learn on your own
* Reliable High speed Internet connection
* Honest and Strong Work Ethics
* Fluent in English (written and oral)
* Responsible person who can work remotely and independently with little direct supervision
Responsibilities:
* Handling any and all billing and sales Tickets that come in during shift
* Answering Inbound Support and Billing calls
* Handling cPanel Account Transfers and Script Installations
* Assist our Level III Techs with any stability and load related issues on servers
* Respond to and investigate abuse issues (spam/phishing)
Technical Requirements:
* High level of experience with cPanel/WHM and providing support to the clients using it
* High level of experience with all of cPanel's sub-systems, including Apache, BIND, MySQL, PHP, Exim, Courier
* Experience with a broad set of web hosting topics and popular open source software (Wordpress, Drupal, phpBB, etc.)
* Understanding of customer service and able to handle tickets that involve both support and billing related inquiries.
Please send your resume to careers@pacifichost.com, NO PMS
WHO: This job is only open to *individuals* in North America. You must have great knowledge of the inner workings of cPanel, WHMCS and have previous experience in dealing with customers over the phone and through tickets.
WHEN: This is a full time position for 10am-6pm PST Monday-Friday. If you are unable to commit this period of time to the position this is not for you. Weekly payments will be made via PayPal. This is considered a 1099 contractor position.
Looking for:
* Great customer service skills
* Self motivated to learn on your own
* Reliable High speed Internet connection
* Honest and Strong Work Ethics
* Fluent in English (written and oral)
* Responsible person who can work remotely and independently with little direct supervision
Responsibilities:
* Handling any and all billing and sales Tickets that come in during shift
* Answering Inbound Support and Billing calls
* Handling cPanel Account Transfers and Script Installations
* Assist our Level III Techs with any stability and load related issues on servers
* Respond to and investigate abuse issues (spam/phishing)
Technical Requirements:
* High level of experience with cPanel/WHM and providing support to the clients using it
* High level of experience with all of cPanel's sub-systems, including Apache, BIND, MySQL, PHP, Exim, Courier
* Experience with a broad set of web hosting topics and popular open source software (Wordpress, Drupal, phpBB, etc.)
* Understanding of customer service and able to handle tickets that involve both support and billing related inquiries.
Please send your resume to careers@pacifichost.com, NO PMS