do you have support on msn or something? i cant report abuser when you have 5 hour response time to tickets :S really, improve your support speed, it sucks
currently only 2 users are logged in and ram usage on NL server skyrocketed. yesterday the same thing happened. im not using any ram, so.. other user must be abusing or someone who isnt even logged in. where can users quickly report these kind of issues?
also you cant have restart as only option to every problem! find out who abuses server and send him a notice/warning about this. You are going to loose potential and existing clients because that one abuser.