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Do you know which service is going down? Check if apache, bind etc are working in the server when the site is not available.

Hi, I upgraded smartermail. Now it doesn't authenticate any accounts. On checking the CAPABILITY it doesn't display any auth modes. See below What is missing? How should I make it authenticate? Please help!

Its possible only from WHM ( which can be accessed only by a reseller or root ). So if you have access to WHM then you can do it, else you have to contact your web host in order accomplish this.