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Hi sumitims I couldn't agree with you more. It is something we are very aware of, and working hard to restore or make better. Cheers

Hi humour Unfortunately, that is the fee set by our banking partner, based on their agreements with banks in those countries and regions. We are working on other alternatives, but these are painstakingly slow processes due to their complexities and parties that need to be involved. Cheers

Hi funxlab, makfun We would be very interested in who is spreading those malicious rumours. Could you please provide us with a name? AlertPay is going very strong. Our core focus for the last 6 months has been building a foundation that is solid enough to sustain our ambitions and...

Hi djdanger I entered your account name, but could not find a ticket associated with that email address. Do you have another email address associated with the account, or that you would have sent the ticket from? Cheers

Hi ps03 I am sorry I have not gotten back to you. I am still waiting on a reply from our bank. Once I get one, I will be sure to get back to you. I am sorry for the delay and the incontinence. Cheers

Hi Sonic, Unfortunately, we have no new information as it concerns these two issues. As soon as we do we will announce it. We thank you very much for your patience. Cheers

Hi Tushavi Unfortunately, we have no new information as it concerns that issue. As soon as we do, we will announce it. We thank you very much for your patience. Cheers

Hi SoloDZ Your tickets have been answered, please check your email. In future, we kindly ask you not to send multiple tickets as this creates a backlog in our system. In addition, please allow our customer support more than a few hours to answer queries. Typically they answer queries...

Hi Wky88 For Pakistan the bank wire withdrawal fee is $15 USD. You can find the fees here, https://www.alertpay.com/en/fees.aspx In your AlertPay account, you should see that you were charged $15 USD for the transaction. If you see an extra $5 USD deducted once the funds are in your bank...

Hi Korisnik Please PM me your reference number. Cheers

Hi wonkxags The bank wire withdrawal fee is 15 USD. Cheers

Hi azuredrake For verification purposes only you must deposit an amount of $50 USD or higher, and the fee will be waived. Cheers

Hi rahulthakur You can verify your account by one of the following options: Option A: bank wire deposit, or Option B: credit card validation. If you have a Business account, you will also have to submit proof of ownership for your business, such as any of the following: • Article of...

Hi Itkraze That is very strange because I asked my banking team and customer support team, and Pakistan has been able to withdrawal via bank wire during that time. We never had issues. I’m sorry for the confusion, and if you were given incorrect information. Cheers

Hi Itkraze When did you call, and do you remember who you spoke to? Bank wire deposits, and withdrawals are working in Pakistan. Cheers

Hi irfan saleem For Pakistan you can verify your AlertPay account with a bank wire deposit. Since we want our members to verify their accounts and to have as many options as possible to do so, we are going to waive the usual bank wire deposit fee just for the purpose of verification...

Hi Tushavi We have presently closed the application process to become an approved AlertPay exchanger. However, if you are interested on being put on a waiting list please provide a summary of your processes such as time frames for deposit and withdrawal, as well as rates. You can...

Hi michomoz Have you added a bank account to your AlertPay account? If not, here are the instructions for adding a bank account: 1. Login to your AlertPay account. 2. Click on "Profile". 3. Under "Financial", click on "Bank Accounts". 4. Select the country where your bank account is...

Hi funxlab I am not part of the decision making process for who received the beta AlertPay prepaid card, so I cannot speak to who should get one and should not. I would assume many factors were taken into consideration. Cheers

Hi McDaniels, Please PM me with your account name, so that I may look into it. Cheers