thephantom
Member
Ricky, you are ignoring what I said:
The issue is that after a total of 4 wriiten requests to resolve this:
a) two requests via paypal@fileserve.com made in January 2011, in which no one responded. It is now two months later.
b) two requests directly through http://www.fileserve.com/contact-us.php four days ago and still not responded to. I even indicated that I would post on WJUNCTION if someone did not get back tome. I gave you a chance to resolve this first before coming here.. In fact, I gave you many chances over two months and all went unanswered.
c) 12 requests through your phone number 852 30591659 supplied by Paypal which is never answered.
d) if i never found this website, you would have never got back to me.
I wanted to renew, not cancel my subscription but no one bothered getting back to me from your company. How do I I resolve this matter? Stick to the points. How does someone contact Fileserve when they have a problem besides having to go through this FORUM?
You dont repond to e-mails.You dont respond to requests through your support page on your website.. No one answers your phone number supplied by PAYPAL. If your customer support operated as it was supposed to, I would not be here.
Im not the only one this happened to.Look here:
https://www.paypal-community.com/t5/...ve/td-p/135852.
https://www.paypal-community.com/t5/...ve/td-p/140117
There are several others on the PAYPAL forum as well.
Its not about flaming Fileserve. Its about getting a straight answer from you. How do I resolve this? What is your customer service phone number that you answer? What e-mail will you answer? Again, why am I here in the first place? No one from your company bothering getting back to me to help me. WHY IS THIS?
Lrts go though your points one by one:
1) A PAYBAL Investigation was initated because no one from FILESERVE responded to me. Once again, what phone number or e-mail address will you bother to answer?
2)I am looking at the star that you are referring to that states PAYPAL SUNSCRIPTION. I though it was a one month subscription. Again I contacted you to resolve this, no one answered.
3) The terms page that you highlighted is on a totally different page from where you sign up for a premium account, in fact. it is one of twenty fice links and not easy to see. Again, I contacted you 15 times and no one got back to me.
Why was my payment in February not applied? Why did I not receive Premium status even though you pocessed my payment? Just tell me how to resolve this and prove that FileSERvE lives up to the reputation of providing quality customer service.
STICK TO THE POINTS. HOW CAN THIS BE RESOLVED??????
How can i know if I become premium again, that my account will even work? You already took three months of $30.00 for two months from me. Why would I sign up for a sixth month account? I bet if you was treated like this, you wouldnt signup either. Just show me a jesture of good faith and we can fix and end this.
You can send me a PM if need be or respond here.
Dont tarnish your companys reputation on something you can eaisly fix.
The issue is that after a total of 4 wriiten requests to resolve this:
a) two requests via paypal@fileserve.com made in January 2011, in which no one responded. It is now two months later.
b) two requests directly through http://www.fileserve.com/contact-us.php four days ago and still not responded to. I even indicated that I would post on WJUNCTION if someone did not get back tome. I gave you a chance to resolve this first before coming here.. In fact, I gave you many chances over two months and all went unanswered.
c) 12 requests through your phone number 852 30591659 supplied by Paypal which is never answered.
d) if i never found this website, you would have never got back to me.
I wanted to renew, not cancel my subscription but no one bothered getting back to me from your company. How do I I resolve this matter? Stick to the points. How does someone contact Fileserve when they have a problem besides having to go through this FORUM?
You dont repond to e-mails.You dont respond to requests through your support page on your website.. No one answers your phone number supplied by PAYPAL. If your customer support operated as it was supposed to, I would not be here.
Im not the only one this happened to.Look here:
https://www.paypal-community.com/t5/...ve/td-p/135852.
https://www.paypal-community.com/t5/...ve/td-p/140117
There are several others on the PAYPAL forum as well.
Its not about flaming Fileserve. Its about getting a straight answer from you. How do I resolve this? What is your customer service phone number that you answer? What e-mail will you answer? Again, why am I here in the first place? No one from your company bothering getting back to me to help me. WHY IS THIS?
Lrts go though your points one by one:
1) A PAYBAL Investigation was initated because no one from FILESERVE responded to me. Once again, what phone number or e-mail address will you bother to answer?
2)I am looking at the star that you are referring to that states PAYPAL SUNSCRIPTION. I though it was a one month subscription. Again I contacted you to resolve this, no one answered.
3) The terms page that you highlighted is on a totally different page from where you sign up for a premium account, in fact. it is one of twenty fice links and not easy to see. Again, I contacted you 15 times and no one got back to me.
Why was my payment in February not applied? Why did I not receive Premium status even though you pocessed my payment? Just tell me how to resolve this and prove that FileSERvE lives up to the reputation of providing quality customer service.
STICK TO THE POINTS. HOW CAN THIS BE RESOLVED??????
How can i know if I become premium again, that my account will even work? You already took three months of $30.00 for two months from me. Why would I sign up for a sixth month account? I bet if you was treated like this, you wouldnt signup either. Just show me a jesture of good faith and we can fix and end this.
You can send me a PM if need be or respond here.
Dont tarnish your companys reputation on something you can eaisly fix.
