Feedback and Concerns Regarding Frequent Policy Changes and Service Instability
Dear KatFile Support Team,
Since around June 2024, it seems that KatFile has undergone management or operational changes. However, during this period, there have been frequent and confusing modifications to the system and policies. For example, the DMCA takedown process has been changed multiple times, and it even appears to allow third parties (non-rights holders) to submit deletion requests, which has raised serious concerns among uploaders.
In addition, payment processing now includes extra transaction fees; payout rates and valid download counts for PPS/PPD were changed without prior notice; and there have been increasing delays and even multiple cases of unpaid earnings, with no response or explanation provided to affected uploaders.
Furthermore, the file retention period was suddenly shortened to three months, causing significant losses to uploaders. After strong user feedback, it was announced that the retention period would be restored to one year, but within half a year, it was quietly changed back to three months again without any notice. Moreover, KatFile has sent out several unclear promotional emails—such as claims about launching Japan- and Taiwan-specific PPD programs—which never came to fruition.
Please do not treat your users as test subjects. What uploaders truly need is stability, not constant unpredictable changes. If your team is unsure about potential outcomes before implementing new policies, I sincerely suggest consulting AI or conducting internal tests first, instead of applying unstable experiments to the live system.
Thank you for taking the time to read this message. I hope KatFile can regain the trust and confidence of its uploaders by ensuring consistency and reliability.