We identified suspicious activity in our Managed WordPress hosting environment and immediately began an investigation with the help of an IT forensics firm and
contacted law enforcement. Using a compromised password, an unauthorized third party accessed the provisioning system in our legacy code base for Managed
WordPress.
Upon identifying this incident, we immediately blocked the unauthorized third party from our system. Our investigation is ongoing, but we have determined that,
beginning on September 6, 2021, the unauthorized third party used the vulnerability to gain access to the following customer information:
- Up to 1.2 million active and inactive Managed WordPress customers had their email address and customer number exposed. The exposure of email addresses presents risk of phishing attacks.
- The original WordPress Admin password that was set at the time of provisioning was exposed. If those credentials were still in use, GoDaddy reset those passwords.
- For active customers, sFTP and database usernames and passwords were exposed. GoDaddy reset both passwords.
- For a subset of active customers, the SSL private key was exposed. GoDaddy is in the process of issuing and installing new certificates for those customers.
