Gotta be honest ... I just read the edited first post.
I admit that, besides the security compromise, the service was excellent. My server was top notch and the staff (Zack, Cameron, Bharat, Ricky) were polite, sincere and fast responders to my tickets and that kept me from bailing out after second hack.
I wish you the best of luck with your future career.
Thanks for everything ...while it lasted. For me it's time to move on. No hopes for refund I am sure, right? If you you move to another vps hoster, pm me here please