sorry, i can only review their vps's. Mine is really fast and the unmetered bandwidth is something rarely found among hosters (for low price, too).
Their helpdesk was really slow in the last two or three weeks, but SarkRaj said it was temporary, and won't happen again.
I think: they are cheap, long in the business, really solid company, and reliable. I don't think you can go wrong with them, but i don't know if it is the same with the shared host too.
Hope i helped you!