Latest Announcemnent
New thread

The Official Alertpay Support Thread

Status
Not open for further replies.
Hello Mr. Sean

I was a AlertPay PrePaid Card holder. Lot of people already got their "Temporary Card". But I'm not lucky like them. Please see my "Profile -AlertPay PrePaid Card Beta" screen-shot.... (This is my old card)

JZDLB.jpg



Please let me know, how can I get the Temporary Card ?
 
pankaj said:
Ticket ID: OHX-411602

I am getting error when I try to send funds to someone. I guess AP has no transaction limit for unverified users.

" The amount you are trying to send exceeds your transaction limit as an unverified member. Become AlertPay Verified to lift this transaction limit. "
Click to expand...

Hi pankaj


AlertPay is a Canadian Registered Corporation that strictly complies with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) and other applicable regulatory authorities.


For verified Personal Starter account, you can send an unlimited amount of money at one time and receive up to $400.00 a month and $2000.00 lifetime. If your account is unverified, you can only send up $999.00 and receive up to $400.00.


For verified Personal Pro accounts, you can send and receive an unlimited amount of money at one time. If your account is unverified, you can only send up to $999.00 and receive an unlimited amount of money at one time.


For verified Business accounts, you can send and receive an unlimited amount of money at one time. If your account is unverified, you can receive an unlimited amount of money, but you must become verified to send money. We encourage you to verify your account so that you can benefit from all of our services.


Cheers


Sean
 
irfan saleem said:
Ticket ID: DNJ-653437
Subject: With Draw Bank Wire.

Sir kindly check the status..
Click to expand...

Hi irfan saleem


Your ticket was just submitted this morning. Unfortunately, it was submitted to transactions/file a dispute.


Bank wire withdrawals take 2-4 business day to process. You can consult our website, about processing times, https://www.alertpay.com/en/deposit.aspx


You wire should be exported from our system by tomorrow. At which case it may take a few more days for your bank to direct the funds to your account.


Cheers


Sean
 
Ash said:
fuck why's an alertpay staff member on wJ? :blink:
Click to expand...

Hi Ash


I’m sorry you are not happy with us providing support to the members of WJunction. I think our presence on this forum is very much appreciated by others.


We try to assist and support the members of this forum as much as possible. Very few online payment processors offer the type of support that we do on this forum.


The vast majority of the members that we have helped are thankful for our presence.

Cheers


Sean
 
Ash said:
fuck why's an alertpay staff member on wJ? :blink:
Click to expand...
For me i see AlertPay staff here is very useful thing..
I prefer to contact them here because they give us help faster than AlertPay homepage but i think they very busy these days ...


@AlertPay Team
please return to my reply here:
http://www.wjunction.com/1070584-post570.htm


I still waiting for the proof of transaction to i can return to my Bank as soon as possible..

Regards
 
Last edited:
AlertPay Team said:
Hi pankaj


AlertPay is a Canadian Registered Corporation that strictly complies with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) and other applicable regulatory authorities.


For verified Personal Starter account, you can send an unlimited amount of money at one time and receive up to $400.00 a month and $2000.00 lifetime. If your account is unverified, you can only send up $999.00 and receive up to $400.00.


For verified Personal Pro accounts, you can send and receive an unlimited amount of money at one time. If your account is unverified, you can only send up to $999.00 and receive an unlimited amount of money at one time.


For verified Business accounts, you can send and receive an unlimited amount of money at one time. If your account is unverified, you can receive an unlimited amount of money, but you must become verified to send money. We encourage you to verify your account so that you can benefit from all of our services.


Cheers


Sean
Click to expand...

But I am not able to verify that too because you've problems with VISA/MASTERCARD. What to do now ?

Is that $999 limit for Personal Pro a monthly limit ?
 
Last edited:
Wow, really Wow. I transfered $43 a few days ago, and today I got only $6. Are you kidding me? I know that AP would charge me $15 for bank wire but after talking with my bank assistant, she said that you guys sent the money over two banks and each bank took its share of the money. So, instead of $15, you guys took $36, my bank only took $1.

This is the last time I am doing business with AP.

No CC withdraw, very few shops support you, shitty service.
 
I've also sent one Private message to you which contains my alertpay account email.

Kindly lift my sending limit, its not my problem that you've issues with VISA/MASTERCARD. Being an Indian, I have easy access only to VISA card, I've added that and its not letting me verify it.

Also, is that $999 limit monthly ? If yes, I haven't sent that amount this month and if that''s a lifetime limit, then let me clear to you that I've already sent a lot more than that. How's that going on ?

Kindly lift my limit , whole business of mine is stuck as I am not able to send funds to anyone.

EDIT - There was no limit thing mentioned here.
https://www.alertpay.com/verification/Overview.aspx
Send Money Amount sent to other members from your AlertPay Balance not implemented.
 
Last edited:
outbreak said:
Wow, really Wow. I transfered $43 a few days ago, and today I got only $6. Are you kidding me? I know that AP would charge me $15 for bank wire but after talking with my bank assistant, she said that you guys sent the money over two banks and each bank took its share of the money. So, instead of $15, you guys took $36, my bank only took $1.

This is the last time I am doing business with AP.

No CC withdraw, very few shops support you, shitty service.
Click to expand...

Hi outbreak


Unfortunately, your bank has given you incorrect information.


A bank wire withdrawal is a wire transfer of funds sent by AlertPay to your bank. It seems, from what you have described in your post, that your bank uses an intermediary to accept international wires.
Within your AlertPay account you can see how much AlertPay charges for a bank wire.


The fee is also clearly stated on our website, https://www.alertpay.com/en/fees.aspx

We apologize for the inconvenience, but we are not responsible for the charged fees as they were not charged by AlertPay or our banking partners. To trace the movement of funds and see where the funds were lost, the best course of action is to contact your bank.


Cheers


Sean
 
pankaj said:
I've also sent one Private message to you which contains my alertpay account email.

Kindly lift my sending limit, its not my problem that you've issues with VISA/MASTERCARD. Being an Indian, I have easy access only to VISA card, I've added that and its not letting me verify it.

Also, is that $999 limit monthly ? If yes, I haven't sent that amount this month and if that''s a lifetime limit, then let me clear to you that I've already sent a lot more than that. How's that going on ?

Kindly lift my limit , whole business of mine is stuck as I am not able to send funds to anyone.

EDIT - There was no limit thing mentioned here.
https://www.alertpay.com/verification/Overview.aspx
Send Money Amount sent to other members from your AlertPay Balance not implemented.
Click to expand...

Hi pankaj


There are other methods to verify your account beyond credit card validation. I have sent you a PM on how you can verify your account with a bank wire deposit.


Limits are set for the reason mentioned in post #584, and are applied to every account.


The limits set for your account are monthly.


Cheers


Sean
 
AlertPay Team said:
Hi pankaj


There are other methods to verify your account beyond credit card validation. I have sent you a PM on how you can verify your account with a bank wire deposit.


Limits are set for the reason mentioned in post #584, and are applied to every account.


The limits set for your account are monthly.


Cheers


Sean
Click to expand...

Can u send me it to me ? i also need to Verify.
 
Alertpay Team Please check your PM.
Yesterday your " Mark Customer Support Advisor " said I can downgrade by providing the information. Now you say i can`t downgrade? :O

Ticket ID: TPS-888413
 
Status
Not open for further replies.
Back
Top