When I signed up with real-debrid and they have not replied to activation requests sent through their website during several days, I turned to their facebook page. I did not know they prohibited support requests via FB, so my FB access to their wall was banned. Then I went on here to wjunction and wrote about my experience here.
I did, however, got an activation of my account (or in other words, got upgraded to premium) the next day.
I used the service and it was working fine, sometimes some filehosts went offline, but next day they were working again.
The advice to prospective customers:
1. Do not post support request on FB
2. Be patient to wait for your activation (it would help if real-debrid posted this message on their site so people do not get desperate)
All in all the service is working fine for the money one pays.
(this post has been edited from the original post)
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