The main purpose of your Payoneer account is to receive business related payments, from any company that pays with Payoneer or from US companies using our US Payment Service.
Once you are active in receiving payments via these methods, you will be eligible to begin receiving private loads. Until then, you will be unable to use that service.
Most likely you haven't had enough payments recently in order to be eligible - once you receive additional payments you should see the option become available.
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