Hey,
I got a strange issue with PayPal. A client ordered a VPS with me, WHMCS didn't marked the invoice as Paid so I did it manually. Then I got an email from PayPal about an Unauthorized Payment. (A payment received without senders permissions.) which is fucking weird.
/ Note that the money that the buyer paid is BLOCKED and removed from my balance.
So I checked the dispute, and there were 2 options to resolve this.
1. I already refunded the buyer (you will need to enter the transaction ID.)
2. I will refund the buyer (you will be redirected to the refund page.)
So this actually means I have to pay my CLIENT?
Money Received - Dispute Opened - Money Blocked - Resolve the Dispute by paying another SAME amount of money. So the client receives the payment twice!
Thanks
Edit: Contact PayPal already.
I got a strange issue with PayPal. A client ordered a VPS with me, WHMCS didn't marked the invoice as Paid so I did it manually. Then I got an email from PayPal about an Unauthorized Payment. (A payment received without senders permissions.) which is fucking weird.
/ Note that the money that the buyer paid is BLOCKED and removed from my balance.
So I checked the dispute, and there were 2 options to resolve this.
1. I already refunded the buyer (you will need to enter the transaction ID.)
2. I will refund the buyer (you will be redirected to the refund page.)
So this actually means I have to pay my CLIENT?
Money Received - Dispute Opened - Money Blocked - Resolve the Dispute by paying another SAME amount of money. So the client receives the payment twice!
Thanks
Edit: Contact PayPal already.