Buy directly from OVH and you will get full access and no problems with support.
Looks like we can all order directly from OVH now, and Paypal accepted too, but there's VAT issue, I have to pay VAT even I'm not in EU or EU citizen. Contacted them about this but no reply yet.
You can never order from OVh unless you are from EU or other selected countries.
OVH is still setting up paypal payments but it won't show up for all countries and that will be approved for only specific NIC clients already screened for valid docs.
They are not bound to reply unless you got a valid working order with them.