There is no mass e-mails, no announcement, and no reponse to support tickets. Which I believe, means either that, at this time of the day, after many hours passed, they are not even aware that there is a problem, or worse, that they are aware but they do not give a damn about shared clients to bother to take some time to make announcements or to respond to support tickets.
Hello,
Our datacenter nullrouted one of our shared hosting IP addresses. At this point we are still waiting for them to un-nullroute the IP in order to get the sites on that IP address back up and running.
Kindest Regards,
Martin Horvat
Level 3 Technical Support
KnownSRV