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HostDZire.com - Ultra Fast OpenVZ, KVM, SSD, SATA Unmetered Vps, VDS From 10€ (NL)

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Hello,

Yes off course !
We can install Ubuntu 14.04

Which vps you want?
Contact us using live chat

Regards
HostDZire


Sent from my iPhone using Tapatalk
 
First of all Wish You Happy Independence Day !

Well as we sell our services in every country some of you dont know Independence Day
If you want to know about it click here


This day we celebrate our freedom and we did its 11:00 PM here now
So i thought why we dont give some gifts, discount to our users.

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So we have discount in every services today !


Feel Freedom with HostDZire.com

We hope that we made you happy.


Note :-
Discount is valid for 24 hours only
Discount is valid for new orders only


Kind Regards
Host DZire
meY6ZYl9oLESCvlVCGZRPBl7Z00ht4ec_a8PNaQgsa8MDclOhWqZpL4KKJZ5bDM2cH9ndQq-htEJ7N-vjss-3Ix_l-BYlGo3D-rL-e_MDvZLhSjm0S1ex0EvnYEs0E_vyj-itcn7GXAM4w=s0-d-e1-ft
 
Could you please answer one question? If you do not allow late payment, then why you send invoice adding late fee and allow 24 hours to pay with the late fee?

This is regarding my recent experience when you sent me an invoice adding late fee and allowed me 24 hours to pay it. And then you deleted my server after I paid it.

Although, your servers are good, your customer service is not good at all. You never accept your fault even if it's your fault and keep on blaming the customer for the same.
 
Milliman said:
Could you please answer one question? If you do not allow late payment, then why you send invoice adding late fee and allow 24 hours to pay with the late fee?

This is regarding my recent experience when you sent me an invoice adding late fee and allowed me 24 hours to pay it. And then you deleted my server after I paid it.

Although, your servers are good, your customer service is not good at all. You never accept your fault even if it's your fault and keep on blaming the customer for the same.
Click to expand...

@Milliman

Well, i already explained you in live chat.

1. We wait max 24 hours after your invoice is overdue, we say we delete your account after 24 hours of due date
- That means if your due date is 10th Nov. and you didn't paid till 11th Nov. we can delete your account anytime.
2. But Most of time we still dont delete accounts. and wait little more.
3. So client like you who forgot to pay can pay invoice and continue using service.


Now if you missed that too, i think its your side fault for sure. No matter if you paid invoice and didnt reported us,
You paid invoice without late fee and didn't asked us to wait us more.

We are running company, and we have multiple staff. everyone do their job without asking others
Your account got deleted because invoice was unpaid.


Regading :-

Although, your servers are good, your customer service is not good at all. You never accept your fault even if it's your fault and keep on blaming the customer for the same.
Click to expand...

You just said this because your account was deleted for late payment, and we didnt said it was out fault to make you happy.
Anyone wont say its their fault if its not.
I understand you are not happy after your account is deleted.

But at least if you use any service , you pay their invoice on time.

Your account got deleted in like 72 hours of due date. we say we delete after 24 hours.


Regards
Host DZire
 
[info=Info]Hello,

As to prevent any scam or fraud I would like to get involved in this chat.

First off all the service provider i.e @Host Dzire kindly give out few details to me via pm

1> The Invoice last payment reminder date
2> The Payment date of the customer
3> The Day you deleted the customers account or terminated his account

Secondly to the customer i.e Milliman kindly give out the screenshot via pm

1> Payment Screenshot
2> Invoice Screenshot

till then i would like both of you to keep this topic clean and lets solve it with a mutual understanding

Regards
Raz3r[/info]
 
Last edited:
Hello,

I am from HostDZire.com | Sales Department

First of all we want to inform that we Updated Our Website Design
When you see its still old one, Please reload page once and it will start working


What is Diwali ?

(or Deepawali, the "festival of lights")

A Hindu festival with lights, held in the period October to November.
It is particularly associated with Lakshmi, the goddess of prosperity, and marks the beginning
of the financial year in India.

ii.jpg




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Regards
Host DZire
Skype :- HostDZire
 
Host DZire said:
Hello,

Invoice was not updated because you didn't provided invoice no in comment

You can see in screenshots you gave above

You know we have other staff for billing stuff

You can see we written in invoice that you have to write invoice no in comment

So if invoice is not updated, no matter when you paid, it will show unpaid and cause suspension and termination

Please watch it next time, follow process correctly then you won't get any kind of issues

Regards
HostDZire


Sent from my iPhone using Tapatalk
Click to expand...

Could you please confirm where do you mention to write invoice no in the comment while paying it? I never found it.
 
HostDZire.com - Ultra Fast OpenVZ, KVM, SSD, SATA Unmetered Vps, VDS From 10€...

Hello

Try to add funds and select webmoney

You can use any test amount like 10 euro

Then invoice will be opened with Webmoney details

Read that properly
It have wmz and wme and a note

In that note we written :- put invoice no in comment

Edit:- Here is screenshots i created for you :-
https://i.gyazo.com/6ffed83333996d79f6d2d777518f2f77.png

Regards
Hostdzire
 
Last edited:
Since I have all the invoice paid. I am unable to check it. As per my knowledge, in one of my previous payment tickets, your representatives replied that I just need to create a ticket and mention the invoice no.

I am not sure when did you change the invoice settings. Since, I paid thru bank most of the time, I never checked this webmoney invoice. So it could not be verified when did you change these settings.

Anyway, my question is when your staff responded my payment ticket, they could have changed the status. But you say you have different staff for payment and ticket answering. But my ticket was created under billing. Then why you ignored it? Don't you have internal communication between your staffs? Also, if I was allowed to till 7th, remember, invoice date 5th, first overdue allowed me 24 hours and second overdue allowed me 24hours more. Hence it was till 7th Nov for payment. But you deleted it on 8th after I paid on 7th. Isn't it your fault HD?
 
@Milliman

Don't you read full reply ? i told you to check by by generating test invoice using add funds feature.

I am not sure when did you change the invoice settings. Since, I paid thru bank most of the time, I never checked this webmoney invoice. So it could not be verified when did you change these settings.
Click to expand...
Before saying this check your side fault, we didn't changed any setting, its strange you never read note on invoice :|
And i clearly remember we didnt changed that note since 1 year for sure :)
And everyone follow that rule, if you want i can show you copy of invoice of last 1 year, how user pur invoice no in details of webmoney payment


Anyway, my question is when your staff responded my payment ticket, they could have changed the status. But you say you have different staff for payment and ticket answering. But my ticket was created under billing. Then why you ignored it? Don't you have internal communication between your staffs? Also, if I was allowed to till 7th, remember, invoice date 5th, first overdue allowed me 24 hours and second overdue allowed me 24hours more. Hence it was till 7th Nov for payment. But you deleted it on 8th after I paid on 7th. Isn't it your fault HD?
Click to expand...

You keep asking this questions from start, and we answered you why you got issues
Because it was your fault

1. You paid late, after 48 hours of due date.
2. You didn't put invoice no in comment so invoice can be updated from billing staff.

If you still have any issue , use ticket, live chat, skype for discussion
Because you keep repeating same type of reply again and again with no proper point.

We can't keep replying in sales thread like this, i guess wj dont allow it too.

Regards
Host DZire
 
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