@Milliman
Don't you read full reply ? i told you to check by by generating test invoice using add funds feature.
Before saying this check your side fault, we didn't changed any setting, its strange you never read note on invoice
And i clearly remember we didnt changed that note since 1 year for sure
And everyone follow that rule, if you want i can show you copy of invoice of last 1 year, how user pur invoice no in details of webmoney payment
You keep asking this questions from start, and we answered you why you got issues
Because it was your fault
1. You paid late, after 48 hours of due date.
2. You didn't put invoice no in comment so invoice can be updated from billing staff.
If you still have any issue , use ticket, live chat, skype for discussion
Because you keep repeating same type of reply again and again with no proper point.
We can't keep replying in sales thread like this, i guess wj dont allow it too.
Regards
Host DZire
I am repeating this question because you are not answering my question at all. You keep on replying the same thing that I paid after 48 hours. But you yourself mention in your email which you send as a overdue notice on 8th November. And this email say, that I need to pay the overdue invoice immediately or the server will be deleted after 24 hours. But check your timing, you deleted the server before sending this overdue notice.
My intention is to you clarify your overdue notice period and late payment grace period properly. You give incorrect information in your overdue notice. I have repeated this all the time and you are not answering it at all.
If you do not give grace period for the overdue invoice then why do you send these overdue notices to the customer and write in that email about that 24 hour grace period. And I am furious because, you sent me an overdue notice on 8th November after deleting my server. If you understand my query properly, then you could analyze things which happened to me.
1. You say I was late in paying the invoice.
Ans: I agree. If this is the case, why did your staff acknowledged my payment ticket. Instead, your staff could have just deleted my server and notified me the same.
2. You say, I need to put invoice number in comment.
Ans: I am using your server since more than 8 months and never mentioned the invoice no in the comments. But I always create a ticket mentioning the invoice number and you mark the invoice as paid. But this time you failed to do that.
The bottom line is you are not accepting your fault at all. Also, I could have discussed it over live chat and tickets. But your support staff is not at all co-operative or apologetic for your error. So I brought this discussion to the open forum for all to know how adamant and illogical your support is. You never accept your fault and keep on blaming the customer for everything. Even if you make any error, you never accept it.
If you do not understand the reason of this discussion, then I will write it again. What is your overdue notice and late payment policy? Please explain and where is it mentioned on your website?
Last edited:
