and we from our side expect you to fulfill your commitment, very simple. We are not demanding anything extra.
With reference to your webpage Why choose FilePost? These are 2 of your key features:
High Speeds
A distributed system of the modern servers with the best up-to-date hard disks along with the dynamic balancing and 10-GBit channels, provided by the largest traffic providers, guarantee high speed at the service. We do not set up any limits for all user types, still premium users get the highest speed available. Actually, we support stable comfort speed for all customers around the world.
Reliable
You will never doubt of our service reliability! It is just not possible to have files lost since we store your data copies. The system is supposed to stand much higher than regular level load, so FilePost can easily deal with peak load moments. The system balancing ensures stable service speed at any time of a day. There are additional servers and bandwidth reserved, thus no resource lack is ever possible.
Could you please state down how have you fulfilled the bolded part stated above (taken from your website)?
We understand you have problems (and wish we could be in the position to help). As business partners, we want to know how and when can you overcome these problems, which have been going on for almost 2 weeks now (not a short period in this industry). As promoters of your service, we have to answer to the end users who have purchased your premium accounts through us when can they enjoy the service that have been promised to them when they bought their premium.