Dear Technical Services,
I am writing this ticket for describing the truth of the problem with RL-USA-1, Plz be patient and listening to my explanations, Thx in advance!
At the beginning of July (means while this month), I saw ur promoting of this USA service plan, I am glad with ur service as always, I've got a FR-RL already, it is good with downloading and uploading speed, so, when this USA-RL came out, I did not hesitate to get it.
At first, this server ran good, nice speed, only a little problem I found is when raring or unraring files, it is slower than the FR's one, it doesn't matter to me, maybe the hardware is not as good as the FR one (like CPU, HARD DISK etc.), but good speed with downloading and uploading is really enough for me. I was happy I got the USA-RL and FR-RL both good! Then, after 10 days, I found the USA server is slower than itself before, downloading from Megaupload only get 3000kb/s more or less, not as usual more than 10mb/s, I send the ticket to you before, you told me that is the limit of Megaupload not the server's, but, we all can see, that is not true, when downloading with the FR-RL, still get good speed which are always more then 10mb/s. Even when fetching files from USA-RL to FR-RL, nice speed, but fetching files from FR-RL to USA-RL, only 500KB/S even less. What does this mean? the speed of the USA server is slower than it before.
So, it is for sure that, this USA server is not good as it before, maybe more clients are using now?
We all know it costs 4 bucks higher than the FR server, but if we can't get better service from it, is that worth? 4 bucks higher than the FR-RL but what advantages it has now?
Plz seriously consider my descriptions above, check the US server, don't tell me the server has no problem again plz, you know it, make a comparison between the two servers (the USA one and the FR one), use it a little bit, you will find the problem which I told you before.
Kindly reards,
Yours Alessio
P.S. I love donkiehost, and as I said to all my friends, U R always the best, Plz don't make ur clients down who loves you. Take a little time for testing, Thank you very much!