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b7ri

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2010
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When my hosting plan expired I thought of renewing it for more three months, so I was looking for coupons in Google in order to renew it for less price.. However, what I did is buying a new hosting plan for three months, so I asked the support team to move my current plan to the new one that I bought by mistaken. They told me: " In order for us to do that, you need to cancel your current plan"
I cancelled it, but before doing that I downloaded my website but I forgot downloading the backup for my database, though I was trying to do that long time ago, but their system is fucking weird I couldn't find how to do that, now they didn't refund half of my money back and are asking me for $150 as a restore charge...

:facepalm:

Update:
After giving up from getting my website back on the line, I met this very helpful guy here in the forums who works for Godaddy.com, and he helped me restoring my database for free without any charges. This really makes me very happy with their service. Such a great company which cares for its customers happiness.

Thank you Gabe and all the Godaddy team for helping me. :-)
 
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If they asking you to do so, then you have to else they won't give you back since every company has its own policies. Well negotiations won't work out i guess.
 
They are really greedy. Imagine charging $150 restore fee which would just take them seconds or even minutes to restore your site.
 
haytham_12_12 said:
i think ... i can make a new google with this 150 $ :D
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You can try to talk it out with them.

I had a similar problem with my domain. Well, they locked my domain and wouldn't let me transfer due to DMCA. Initially they quoted me $120 and after talking it out, they agreed to let go at $60.
 
b7ri said:
When my hosting plan expired I thought of renewing it for more three months, so I was looking for coupons in Google in order to renew it for less price.. However, what I did is buying a new hosting plan for three months, so I asked the support team to move my current plan to the new one that I bought by mistaken. They told me: " In order for us to do that, you need to cancel your current plan"
I cancelled it, but before doing that I downloaded my website but I forgot downloading the backup for my database, though I was trying to do that long time ago, but their system is fucking weird I couldn't find how to do that, now they didn't refund half of my money back and are asking me for $150 as a restore charge...

:facepalm:
Click to expand...

Hi there,

I am very sorry to hear about this negative experience. I understand that having your site up is important to you. If you want to message me with your domain name, I can take a further look into this for you. I cannot promise we can waive any fees, but at least I can look at the circumstances and see what we can do to get you back up and running as soon as possible.
 
You had plenty of time to work out how to make backups, you could have asked their support anytime within the 3 months.

Now you blame the host for your mistake and lack of self management skills.

Too bad, pay up or shut up.
 
Qoo said:
You can try to talk it out with them.

I had a similar problem with my domain. Well, they locked my domain and wouldn't let me transfer due to DMCA. Initially they quoted me $120 and after talking it out, they agreed to let go at $60.
Click to expand...

Yes, that happened with me too, they agreed to let it go for 75$ but that's still unreasonable. They claim it costs time and money.. but seriously? $75 ? I didn't even pay all this money for the whole website since I started it!

methad0ne said:
If you can provide me some proofs, I'll be thankful to you, I'm making Godaddy's "Nightmare story" as I called :)
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What type of proofs do you need?

Gabe_GoDaddy said:
Hi there,

I am very sorry to hear about this negative experience. I understand that having your site up is important to you. If you want to message me with your domain name, I can take a further look into this for you. I cannot promise we can waive any fees, but at least I can look at the circumstances and see what we can do to get you back up and running as soon as possible.
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Domain sent via pm.

Long said:
You had plenty of time to work out how to make backups, you could have asked their support anytime within the 3 months.

Now you blame the host for your mistake and lack of self management skills.

Too bad, pay up or shut up.
Click to expand...

You don't understand a shit. Next time, read the topic properly and then post whatever you want. Pathetic. To make it more clear for you to understand, they asked me to cancel my account so they can move my whole website, but they did not move it, they told me later that I have to pay $150 as a charge for restoring which I can go investing it in you for improving your comprehension reading skills.
 
b7ri said:
Domain sent via pm.
Click to expand...

I am reviewing your account now and will let you know what I find.

__________________
Added after 25 minutes:

Hi b7ri,

I sent you a PM requesting some information. I will not ask for password or login details for your account, only information to verify account ownership before sharing any account specific information.
 
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Long said:
I can read just fine, maybe it's your lack of explanation skills.

Anyways, sucks to be you.
Click to expand...

Lol, read well you dumb.

__________________
Added after 1 Day 2 Hours:

After giving up from getting my website back on the line, I met this very helpful guy here in the forums who works for Godaddy.com, and he helped me restoring my database for free without any charges. This really makes me very happy with their service. Such a great company which cares for its customers happiness.

Thank you Gabe and all the Godaddy team for helping me. :-)
 
Last edited:
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