Hi, you mentioned you did not get help from support, we apologize for that.
We can definitely help you and we apologize for the late response, we have just finished some major site configurations and updates, and were off the boards for a while.
Regarding restoring your account, please contact us with your email address and username and we can help you out.
Did you have any other questions or needs? We can get you back up to speed. You can PM us here or also email support @ SlingFile dot com. We hope to hear from you soon.
Thank You,
SlingFile