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we encode video to multi quality, can you share us your account email? we'll double check :)
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what video type did you upload? mkv?
If possible, please create a support ticket, we will check both original and encoded videos
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Yes, you can use API to get video id to embed to your sites
This is our API document: https://streamsilk.com/support?tab=apiDocuments
I have allready created support ticket but not responding...
 
Veiws not counting please fix issue
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Please pay my pending payment

2024-09-08 09:20:09 $$ pending
 
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Veiws not counting please fix issue
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Please pay my pending payment

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It was paid already friend :)
 
I have tested 0% ad mode with 1 Pop up. But with every new click u get a new pop under, so i stopped testing.
Please let me know your user name, I'll check your account
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Why does it keep loading and the player doesn't come out to play the video?

We checked, this video is being played normally
Please let us know what device and browser are you using?
 
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Unfortunately videos fail to generate proper thumbnail too often - too many glitches, I would understand if it happened to a few files but 25%-30% of all files is too much.
i agree with @LLUUKKEE You should really fix this problem please i want to start working with you but when i see problems like this it stops me so please try to fix it and we will give you more support @StreamSilk
 
i agree with @LLUUKKEE You should really fix this problem please i want to start working with you but when i see problems like this it stops me so please try to fix it and we will give you more support @StreamSilk
Unfortunately videos fail to generate proper thumbnail too often - too many glitches, I would understand if it happened to a few files but 25%-30% of all files is too much.
We checked and fixed this issue, now all thumbnails/posters can be loaded properly :)
 
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