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Bad experience from Santrex.net

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tyyymyshoe

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2010
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I had horrible experience with santrex. They said my wordpress blog used too much cpu and my account would end up suspended. Sometimes in the middle of me typing a post. It was weak. And to make matters worse, the customer service is almost always offline. It says "on weekends support requests may take 24-48 hours" then they tell you some stupid shit.

Then it got worse. When I had to fill out a ticket to have them un suspend me they got kinda mad or something. Then when I told them I might switch plans or consider a new host, because this is some weak ass shit. Oh now to get unsuspended they need $3.00 usd. And I didn't have a recent back-up (stupid), so I had to pay them three dollars to get unsuspended, so I could get a fresh backup of my site.

I waited a day or so till my next suspension and this time they said. "you have been warned several times about too much cpu" They said for them to make a backup for me would be 15.00. I told them get fucked.

Now if anbody ever asks me, I can give them my opinion of them.

Never, ever use this service. Ever. ( unless it's just me ;) )
 
26 comments
dark_hunter said:
Yea, stay away from Santrex, they maybe cheap, but the way they run there servers really is hell.
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No, Santrex is known so well because it´s a pretty old company. They aren´t cheap at all.. just a very expensive reseller and providing some additional services such as seedboxes etc. Everything comes down to money, so if they can find a reason to charge you more money they will.
 
As stated above Santrex has been around a long time which makes them known. They're just resellers for multiple datacenters and tend to oversell. Then again when someone offers unlimited bw for $3 it's generally a sure sign of being oversold pretty badly.

Some wordpress plugins especially automated content grabbers and what not do tend to use up quite a bit of cpu.
 
i used to be with them, their vps's were awful. always out of ram, even when i wasn't using the darn thing.
most of the time they don't seem aware of what setup they have. bought shared hosting from them (out of affiliate credit) about 6 months after i'd quit from them, because i needed emergency hosting. could i have been more stupid. i tried to install IPB, get errors everywhere, checked phpinfo, said they had php4 installed. so i asked them, and they said "no, php5 is installed". then they disabled phpinfo. jokers.
 
rapidgen said:
i used to be with them, their vps's were awful. always out of ram, even when i wasn't using the darn thing.
most of the time they don't seem aware of what setup they have. bought shared hosting from them (out of affiliate credit) about 6 months after i'd quit from them, ecause i needed emergency hosting. could i have been more stupid. i tried to install IPB, get errors everywhere, checked phpinfo, said they had php4 installed. so i asked them, and they said no php5 is installed. then they disabled phpinfo. jokers.
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Sad to hear.. I can remember last time their VPSes were hacked. One big mess, because they were using buggy HyperVM
http://www.wjunction.com/showthread.php?t=31665
 
yep i remember the hack too...also their support is crap...actually told me once to ask another query in the same ticket, 'no need to open another separate ticket to get our attention'....wtf.

fwiw their dedi was good when i bought one ($85) way back when, but mainly because they were reselling OVH.
 
'I can remember last time their VPSes were hacked. One big mess, because they were using buggy HyperVM", can you go more into detail on how HyperVM was buggy and how it contributed the hack, and by hack what do you mean? A change of password, random booting, etc. It will help in general to understand how awful it really is to use hypervm, I mean how could a company use such a contraction? Meaning it will establish their credibility by the answering of the questions above. Thanks.
 
rapidgen said:
i used to be with them, their vps's were awful. always out of ram, even when i wasn't using the darn thing.
most of the time they don't seem aware of what setup they have. bought shared hosting from them (out of affiliate credit) about 6 months after i'd quit from them, ecause i needed emergency hosting. could i have been more stupid. i tried to install IPB, get errors everywhere, checked phpinfo, said they had php4 installed. so i asked them, and they said no php5 is installed. then they disabled phpinfo. jokers.
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lmao PHP4? :)) :))
 
I quit using that shit when they told me to pay up $3 bucks just to get unsuspended when all my page was a single html page. How the hell single html page would use all cpu resource, what a fcker.

Be warned, you don't want to get any near santrex, full of shit host.
 
JMimic said:
'I can remember last time their VPSes were hacked. One big mess, because they were using buggy HyperVM", can you go more into detail on how HyperVM was buggy and how it contributed the hack, and by hack what do you mean? A change of password, random booting, etc. It will help in general to understand how awful it really is to use hypervm, I mean how could a company use such a contraction? Meaning it will establish their credibility by the answering of the questions above. Thanks.
Click to expand...
http://hostingfu.com/article/fsckvps-servers-wipeout-reveals-lxlabs-hypervm-insecurity

One of the reasons why the creator of HyperVM hanged himself. Pretty shocking. He couldn't cope with it.

Santrex just cares about the money JMimic, it became opensource and therefore free so they (continued) using it. I dunno if they were using it while it was a paid service.
 
From what I know a common password was used to manage his servers, Rus. Plus I don't like how he does things. I lost my data twice in 24 hours from a hardware failure. And when I asked for my refund like he promised my ticket closes magically. Are you sure it wasn't Rus who is lieing?

Source:
http://www.hackinthebox.org/modules.php?op=modload&name=News&file=article&sid=31707

Santrix just used the I got hacked excuse I believe. I was thinking maybe that was a good tactic, but man that is so morally wrong.

Hell if people believed hypervm is that bad, I guess anyone can use such a stunt, unless there is conclusive evidence in which Santrix got hacked.
 
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