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Since you are processing refund requests, can you kindly proccess mine as well? I have sent in a ticket in your support page but it doesn't give me a ticket number. I cannot track the activity. I have bought your premium account on 22nd Oct 2012 at 1:27pm (GMT+8) just hours before your...

Ok, let me get this straight. You have lost all your files in the database, and customer details, am I right? And there is no way this is going to be recovered? I bought an account (1month) just barely 12 hours before lumfile when offline last week because there were some files I wanted to...