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@lifetalk That is true - there is much that we could do, including myself, to limit the impact of such things hurting our business, especially if your sites are earning significant money. However, that doesn't exonerate servedome at all, nor does it excuse the glaring failures to address the...

Wow, what a surprise, still no response after he was clearly reading the thread moments ago. Very confidence inspiring...I hope that he is planning on offering compensation to all of his clients that were impacted by this - as per his many website promises, of course.

Of course people expect the owner to reply - especially if you promote your company with the promises of 99.9% uptime and 24/7 customer support. Their one customer service rep is also in the dark, and seems about ready to (understandably) jump ship himself... The owner should issue a statement...

@Dlow Saying that everyone is here is ridiculous and irresponsible. The only people that are here are: a) people that knew about this board from before (a small percentage of your clients); and b) people that were so frustrated with your lack of ticket support that they were forced to scour the...

What a joke of a company This is really pathetic. It is now 24 hours since this started happening. No responses to tickets at all, no greater clarification on the extent of the problem, when it will be resolved, and if there has been any irreparable damage to any of the hosted data. During the...