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Hello, For the past few days, everything seems to be back to normal. Fixed some bugs and everything works perfectly. I'll bring back the rates the way it used to be. Thank you,

Hello, Sorry for the late reply guys, our team has been working our asses off for the past few days recovering lost files due to a server's disk failure. We had to upgrade our backup server's bandwidth to speed it up and got it done as soon as possible. The problem has been taken care of thanks...

Hello, Sorry for the late reply. There's currently a lot of issues happening to our service due to a bad guy trying to upload a malicious file that somehow bypasses our security and FFmpeg executes that file which lets them encrypt existing files. We have recovered most of the files by...

Fixed, due to recent bunk uploads lately, our server's ram is being filled up. My new ordered servers are on the way.

Hello, There's been quite a lot of uploads lately, I have already ordered more servers to prevent this.

Hello, Please clear your cache & cookies. 1626618133 Has this been procceed?.

We do not ignore verified complaints.

Hello, We do not ignore abuse tickets. Please do remember that. We only ignore unverified abuse reports.

May I know the payment ID?.

Could you please send me the video URL?. thanks.

Hello, Are you sure it is slow?. I load the first segment after I visited the video for a few seconds.

Hello, That is weird, it seems to be faster on my side. Could you please send me the video URL here?. So I could take a look on that video streaming server and debug it. Thanks. :)

Hello, All payment request lower than $20 is currently pending. Our trader doesn't accept lower than $20 for at least 2 weeks. Let me know if you want to cancel your current payout request and request another payout of more than $19. :)

Hello, We don't plan to add it yet. Sorry. :) Please request a new password.

All PayPal payout requests lower than $20 will be on hold for the meantime due to our trader's busy schedule.

Hello, SOrry for the late reply. I have restarted some encoder server, it should get fixed now. :)

Sorry for the late reply. We will check this error.

Hello, All payment has been added to the queue.

Hello, I am currently taking a look at this issue. Looks like our queue workers are busy. Which sometimes returns an error of timeout without doing anything. So all processing jobs are being canceled.

Hello, It is possible for you to check your console log?. Thanks.