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  1. StreamangoLee

    streamango.com & streamcherry.com official support

    BTC payments are pending until the end of the month, don't want to gamble on how much BTC I need for payouts and be left with some BTC which are useless to me. All other payouts, above 20$ are already processed or are still pending, we will keep our end of the deal and if someone is spamming...
  2. StreamangoLee

    streamango.com & streamcherry.com official support

    Calm down everyone. It was a corporate decision which I wasn't aware of. No-one here is a scam or a lier, the payouts are still going to process. I understand that this move wasn't optimal, but hear me out. I had a long talk with corp and they've let me know that after Openload closed their...
  3. StreamangoLee

    streamango.com & streamcherry.com official support

    Hello, yes, I'm under the impression that we got most of the Openload users right now. It will all be okay within a day or two. They all just remote upload now and converting takes its toll on the infrastructure. Nice avatar btw <3 h3h3
  4. StreamangoLee

    streamango.com & streamcherry.com official support

    Hello users! sorry that I took my time to answer the question of the day "will you close the affiliate program?" CONTRARY TO POPULAR REPORTS ... The answer is no, we aren't closing our PPV program, nor are there any changes planned. Same as everyone else, we were surprised as well. And we were...
  5. StreamangoLee

    streamango.com & streamcherry.com official support

    Hello, all payments are processed as fast as possible during workdays. On weekends and holidays, it takes longer.
  6. StreamangoLee

    streamango.com & streamcherry.com official support

    Hello, we've fixed it around 2 AM yesterday, there was an issue with the database but it all works as intended again.
  7. StreamangoLee

    streamango.com & streamcherry.com official support

    The issue was definitely at our side, we weren't able to find it because we have ignored the E-Mail server when doing the testing. Now the E-Mail servers are properly up and running again, we've also changed their IP in case some E-Mail providers have blocked the previous one. If you still have...
  8. StreamangoLee

    streamango.com & streamcherry.com official support

    Hello, we have addressed the issue with payout requests, it was an E-Mail server error which caused it, we weren't able to find this error any sooner. Sorry for the inconvenience.
  9. StreamangoLee

    streamango.com & streamcherry.com official support

    Hello, because such E-Mail change has to be accompanied by proof that you're the account owner, anyone can submit a ticket with XY E-Mail and request a change. This is for your protection.
  10. StreamangoLee

    streamango.com & streamcherry.com official support

    Hello, send me a message and I will have a look at your account.
  11. StreamangoLee

    streamango.com & streamcherry.com official support

    Everything works fine, API is up and running, if you have API issues, do a traceroute first and let us know the error in a ticket. If users submit unintelligible tickets, they probably wont be answered quickly.
  12. StreamangoLee

    streamango.com & streamcherry.com official support

    Hello, yes, we had to implement some additional limits to some accounts which were abusing the API in the past few days. It's working now.
  13. StreamangoLee

    streamango.com & streamcherry.com official support

    Hello, we are doing some backend updates, if you're having upload issues please try a hard refresh of the site by pressing CTRL+F5.
  14. StreamangoLee

    streamango.com & streamcherry.com official support

    Hello, remote uploads are limited to 100 files a day, and they automatically increase on active accounts. If your account is inactive, then you will be bound to 100 files a day. Merry Christmas and a Happy New Year!
  15. StreamangoLee

    streamango.com & streamcherry.com official support

    A short maintenance was done on the upload API server, if any API queries are running errors, please restart the scripts.
  16. StreamangoLee

    streamango.com & streamcherry.com official support

    Thanks, the issue was resolved, please try again.
  17. StreamangoLee

    streamango.com & streamcherry.com official support

    Remote upload and the converter are back up again after short maintenance.
  18. StreamangoLee

    streamango.com & streamcherry.com official support

    Yes, we are of course still alive and kicking (paying), just busy with updates and support requests.
  19. StreamangoLee

    streamango.com & streamcherry.com official support

    Thanks, I will consult with the person who denied your payment for a solution, I will send you the questions regarding your account activity via PM once I hear back from them.
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