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Hello, send me a PM with your account E-Mail or create a ticket in the support section. Payments are denied when manual account checks failed.

Fileconverting was updated and thus offline for the past 30 minutes, should be up and running again, sorry for the inconvenience.

Hello, we are aware of upload issues and are working on a solution.

Hello, yes, we know that BTC payments are currently taking much longer as usual, after the last drop of BTC value, we stopped having BTC funds prepared and are buying on demand.

Hello, the upload works again, it was down because an update failed. We fixed it. For the others who have upload issues before this and still have them, without proper reports, there is nothing I can look into.

Working on it! Thanks

And why would that be? The two files you've sent me have barely any visible difference in them. The only part I've noticed it was at 01:43 the red crossing sign. YouTube uses 1260kbs for most 720p videos and it looks flawless, same as most conversions on mango do. If of course, someone...

Because we don't offer downloads, it was requested at the beginning to not offer downloads to the viewers, thus we have hidden the button and are only accepting media files to be uploaded. If now someone uploads .mkv files, we need to convert it. MP4 files are only getting converted if the...

Hello, yes, we noticed it, it seems to be another one abusing it and filling the queue with his links. We will empty it and take appropriate action against his accounts.

Your source file is 1080p with and the converted one is 720p which doesn't drastically change the file size. It's the lower bitrate which changes the size.

Is the convert issue only a recent thing or does this always happen on your account? If the latter, please send me a PM with your account E-Mail. Remote upload update yesterday and today: After a short 5 minutes maintenance break yesterday, an error occurred which left the remote upload...

Those E-Mails come one way or another when you receive takedown requests to your account. It's not a threatening E-Mail, but the policy to send those, worded exactly like this. It's us who have to comply with a lot of things as well. These things regularly get updates to please everyone...

Hello, we're working on some updates and it might have an impact on your file upload, which includes thumbnails as well as subtitles. Maintenance should be over in the next few hours.

Hello, Payouts are usually met within 24 hours unless stated otherwise on the payout page. The first few payouts you request, need an additional 72 hours for manual account verification.

We've had a maintenance break for around 30 minutes today. And a second maintenance break for around 30 minutes comes soon. API and FTP are not affected.

It does not longer return an error, I just tried it. The issue wasn't happening on every account and it wasn't a server error, it was false feedback by the system and the message created the error, the file cloned just fine. If you do still have issues with server error after sending API remote...

I don't see pending payments at the moment, please submit a contact request if there seems to be an issue and I can look into it.

Fair enough, E-Mails do get lost sometimes. Send me a PM in the Forums; it's the easiest way then.

Hello, None of the complaints came to our support E-Mail or a contact request on the website. All I see are half-baked reports from users which expect miracles :) That's not how things work, especially with payment requests which we can't solve in this thread. No confirmation E-Mail -> Ticket...

Hello, Please test the remote upload again, we tracked down the issues and have updated the system. We hope that with the recent update, we are going to have fewer problems.